Turn Omnichannel Unstructured Data
Into Insights With Conversation Analytics
SurveySensum’s AI 
Conversation Analytics transforms survey comments, reviews, chats, emails, and social media into unified insights that drive retention, loyalty, and revenue
Why SurveySensum’s AI
Conversation Analytics →
not only processes text; it automatically uncovers the pain points,
trends directly impacting churn, loyalty, and revenue. 
Zero Manual Tagging - Instant, Custom Insights
-
Set it up once. Let AI do the work.
- Get automatic theme suggestions (with the option to add your own)
Hands-Off Setup. Rapid Onboarding.
- One-click setup – no dev team required.
- Go live in hours, not weeks.
Dynamic, Smart &
Transparent
- Continuously adapts - so you never miss new trends
- Trace every insight to the source
Stay Ahead of Every Customer Signal - From Insight to Action in Real Time
Understand Feedback at a Glance
Instant AI-Generated Summaries
Flags Issues Before They Escalate. - Clear summaries of the main themes in your feedback data
- Faster, sharper “What to Do Next” that help you act immediately
Eliminate Blind Spots
See Every Customer Signal in Real Time - All Channels, One View
- Anticipate problems, track emerging trends, and align teams instantly
- Align teams around real-time customer insights
Eliminate Blind Spots
With AI-Powered Thematic Analysis
Flags Issues Before They Escalate. - Tags & subtags – automatically clustered
- Track sentiment across every bucket
Connect Insights Directly with Key Metrics
Know What’s Driving NPS, CSAT, and Churn
- See which themes have the biggest impact on your KPIs
- Focus on what truly needs your attention
Don’t Let Small Issues Become Big Problems
Stay Ahead - Catch Volume Surges Before They Impact Business
- Detect emerging themes as they surface
- Volume spikes and drops - instantly
- Proactive issue tracking
Never Drown in Feedback Again
Get Instant Answers with SensAI Co-Pilot
-
From Big Picture to Details
Jump from high-level trends to granular drilldowns instantly -
Smart Recommendations That Guide Action
SensAI Co-Pilot doesn’t just analyze – it highlights opportunities, risks, and next steps based on your data.
Never Miss a CX Red Flag
Stay In Control With Alerts & Automation
- Set your own thresholds.
- Instant alerts for sentiment drops, complaint spikes, or volume anomalies
-
Close the loop automatically with AI -powered ticketing that routes issues to the right team and tracks resolution
Integration
Perfectly Synced with Your Existing Platform
Analyze Every Comment, Review, and Chat – Instantly with AI
Pine Labs
360° NPS Visibility | NPS & CSAT Uplift | Stronger Product & Sales Strategy
"SurveySensum’s agile, empathetic approach transformed our merchant experience. They’ve become true partners in driving retention."
Bizagi
Launched First-Ever NPS | Embedded a Customer-Centric Culture | Executive Buy-In
"SurveySensum gave us structured feedback and measurable insights, replacing anecdotal inputs. It has truly been a game-changer."
Mercedes-Benz Indonesia
30% Increase in Customer Satisfaction | 60% Survey Cost Saved
"SurveySensum helped us identify every respondent with a low score, share feedback directly with dealers, and improve the experience in real-time. We saved about 70% in survey costs and saw a 30% CSAT boost."
Honda Motor Indonesia
70% Survey Cost Saved | 8–10 Hours Saved Weekly | Real-Time Feedback
"With WhatsApp surveys and real-time data, we now get insights faster and at a lower cost – without compromising quality."
Nissan Motor Indonesia
35% Higher Response Rate | 80% Survey Cost Saved | 80 Hours Saved in Reporting
"We’re getting real-time insights, personalized alerts, and a much better customer response with WhatsApp surveys. It’s a game changer."
Allianz Indonesia
23% Fewer Complaints | +11 NPS Points | 8–10 Weekly Hours Saved
"Tools can be replicated, but the support and simplicity of SurveySensum stand out. We saw fewer complaints and improved our NPS significantly."
Indosat Ooredoo Hutchison
20X More Surveys | 10X Higher Response Rate | $100K Research Cost Saved
"The simplicity of SurveySensum made it easy for even new users to create surveys. Their customer service is exemplary."
Link Net
35% Boost in CSAT | Real-Time Feedback | 24 Hours Saved Monthly
"Email reminders, intuitive dashboards, and outstanding support have helped us uncover network issues faster and elevate the customer experience."
SaaS Company
Head of Customer Insights
"I've never seen anything like this in CX before! How can you make CX so actionable with AI... this changes everything."
Global Insurance Firm
VP, Customer Experience
"It’s like having a full CX insights team, without actually hiring one. SensAI tells me what’s wrong, what’s working, and what to fix – without me even asking."
Research and Insights
VP, Multinational Retailer
“Our leadership team now looks forward to Monday summaries. It’s the first time we’ve been able to align insights across 10+ business units without days of manual work.”
Enterprise-Grade Security – Your Data. Our Responsibility.
PII & Brand Masking
SOC 2 & ISO Certified