Feature Checklist for Your First NPS Tool
Effortless Survey Creation – No Coding Required
Pre-Built Templates
Launch an NPS survey in under 2 minutes.
No Coding Required
Create and deploy surveys with a simple UI.
White-Label Branding
Customize surveys with your logo, colors, and design.
Skip & Conditional Logic
Personalize survey flow based on responses.
Ask for Reviews
Prompt promoters to leave reviews on websites or social media.
Multilingual Surveys
Reach global customers with multi-language surveys.
Flexible Question Types
Use NPS, CSAT, key drivers, and more.
Maximize Reach with Automated, Multi-Channel Surveys
Omnichannel Survey Sharing
Distribute via Email, SMS, WhatsApp, and Website.
CRM Integration
Sync with Zendesk, HubSpot, Salesforce, and other CRMs.
Automated Reminders
Follow up with non-responders to boost completion rates.
Optimized Sending Time
Deliver surveys at the best time for higher responses.
Survey Frequency Control
Prevent survey fatigue with automated limits.
NPS Campaign Automation
Schedule recurring surveys or trigger them automatically.
Custom URL Surveys
Share personalized survey links for easy access.
Contact Management
Upload or integrate contacts for streamlined survey distribution.
Email Blacklisting Protection
Secure SMTP setup for high email deliverability.
Closed-Loop Ticketing System
Instant Detractor Alerts
Notify teams in real time for immediate follow-up.
Automated Ticket Assignment
Assign tickets to relevant teams automatically.
Escalation Matrix
Ensure quick resolution for high-priority issues.
Ticket Dashboard
Monitor ticket trends and performance metrics.
Customizable Dashboards & Reporting
Real-Time NPS Tracking
See responses as they arrive, with live updates.
Role-Based Dashboards
Display relevant insights for different user roles.
Drag & Drop Customization
Design your dashboard the way you want.
NPS Benchmarking
Compare your score against industry benchmarks.
Scheduled Reports
Get reports in Excel or PDF directly in your inbox.
Historical Data Analysis
Analyze past trends to measure improvements.
Key Driver Analysis
Understand factors influencing NPS scores.
Set NPS Goals
Define NPS goals aligned with your key KPIs and monitor performance in real-time.
AI-Powered Text Analytics
AI-powered Thematic Analysis
Uncover themes, sentiment & root causes
Auto-Tag Responses
Customize with your business logic, define themes, get AI-suggested buckets, and refine continuously.
Track Impact
Monitor volume and sentiment changes over time to assess the effect of actions taken.
