About the Webinar

In this episode of The Experience Talk – Empathy in Customer Service – Can Empathy Be Taught?, Tanuj is invited by E-Write to share his thoughts on

  • Can empathy be taught? Are we born with it or is it learned?
  • Can we hire for empathy?
  • How much is empathy affected by culture or nationality? How different are expressions of empathy in different cultures?
  • How do we teach empathy to customer service agents whose culture differs from the customers they serve?

And a lot more.

Who should attend?
Customer Experience Manager
Customer Support Professional
Customer Success Manager
Marketing Manager
Product Manager
About the Speakers
Tanuj Diwan
Head of Product at SurveySensum

An enthusiastic leader and a product owner, Tanuj specialize in driving product vision while creating product roadmaps and ensures the priority of high-value requirements in every release to meet and exceed customer expectations. Steering scrum team in daily standups, sprint planning, backlog refinement, sprint demos, and retrospectives, Tanuj values face-to-face communication to collaborate across departments to achieve company goals. He is a futurist, with expertise in identifying opportunities and risk implications of emerging business and technology trends and commercializing promising opportunities.

Chapter 19: Empathy In Customer Service – Can Empathy Be Taught?

These awesome customers trusted us as their feedback partners

And many more...

Join the 2000+ Teams that are using SurveySensum to deliver a great Customer Experience

Request a Demo
https://www.surveysensum.com/cx/chapter-29-state-of-cx-in-india-2024-what-the-future-holds https://www.surveysensum.com/cx/chapter-28-cx-insights-and-trends-in-indonesia-2024 https://www.surveysensum.com/cx/chapter-27-closing-the-customer-feedback-loop-turn-insights-into-action https://www.surveysensum.com/cx/choosing-the-right-gauge-nps-ces-csat https://www.surveysensum.com/cx/fueling-cx-innovation-with-transactional-nps https://www.surveysensum.com/cx/why-should-you-focus-on-the-customer-effort-score https://www.surveysensum.com/cx/the-truth-about-nps-surveys https://www.surveysensum.com/cx/why-product-managers-should-focus-on-product-outcomes https://www.surveysensum.com/cx/embedding-voice-of-the-customer-into-the-organization https://www.surveysensum.com/cx/empathy-in-customer-service https://www.surveysensum.com/cx/how-journey-mapping-has-evolved-from-traditional-ways https://www.surveysensum.com/cx/key-disciplinaries-of-cx-with-engati https://www.surveysensum.com/cx/how-to-drive-your-cx-strategy-using-okr https://www.surveysensum.com/cx/creating-meaningful-user-surveys-for-product-research https://www.surveysensum.com/cx/enhancing-cx-and-ex-with-human-experience-2 https://www.surveysensum.com/cx/enhancing-cx-and-ex-with-human-experience https://www.surveysensum.com/cx/elevating-human-experience-2 https://www.surveysensum.com/cx/human-experience-maslows-hierarchy-of-needs https://www.surveysensum.com/cx/chapter-11-how-marketing-impacts-customer-experience-in-b2b-saas https://www.surveysensum.com/cx/chapter-10-how-to-create-a-customer-centric-engaged-workforce https://www.surveysensum.com/cx/chapter-8-should-cx-and-ex-be-owned-by-a-single-person https://www.surveysensum.com/cx/chapter-7-how-do-cx-and-ex-meet-together https://www.surveysensum.com/cx/chapter-6-customer-onboarding-for-high-touch-saas https://www.surveysensum.com/cx/employee-engagement-in-2021 https://www.surveysensum.com/cx/chapter-5-impact-of-cx-on-business-metrics https://www.surveysensum.com/cx/chapter-4-customer-journey-mapping-workshop https://www.surveysensum.com/cx/chapter-3-define-your-customer-journey https://www.surveysensum.com/cx/chapter-2-are-you-prepared-to-launch-your-voc-program https://www.surveysensum.com/cx/chapter-1-getting-started-with-voice-of-customer-program https://www.surveysensum.com/cx/digital-cx-being-future-ready https://www.surveysensum.com/cx/employee-engagement-in-uncertain-times https://www.surveysensum.com/cx/driving-digital-cx-transformation https://www.surveysensum.com/cx/reinventing-cx https://www.surveysensum.com/cx/cx-a-new-differentiator-episode-5 https://www.surveysensum.com/cx/shape-the-future-of-cx-episode-4 https://www.surveysensum.com/cx/reboot-cx-episode-3 https://www.surveysensum.com/cx/the-new-normal-redefine-customer-experience-episode-2 https://www.surveysensum.com/cx/the-new-normal-redefine-customer-experience-episode-1