A CX enthusiast and a Product leader who loves to dig into customer problems and mix innovation, design, data, and technology to build solutions that customers love. He believes that great products are not built by accident—it involves passion and commitment to constantly sketch new ideas and execute them to drive the product forward. At SurveySensum, along with a vision to make feedback more actionable for the Product and CX teams, he also focuses on learning new things, working cross-collaboratively with teams and instilling them with a ‘customer first’ mindset.

Jayesh Naithani, Director of Customer Experience - Enterprise at SurveySensum, is a master at transforming customer feedback into actionable insights through the use of innovative technology and data-driven strategies. He is dedicated to creating products that align with customer needs and drive substantial business growth. At SurveySensum, Jayesh promotes a culture of excellence and teamwork, ensuring that every product development phase enhances customer satisfaction. He brings over 7 years of leadership experience, specializing in project management and process optimization. Previously, he has driven significant advancements in key account management at Zykrr and led impactful sales strategies at Justdial and IndiaMART InterMESH Limited.