Discover the secrets to success for CX leaders by exploring the strategic use of automation, effective leadership, and innovative data and technology applications. Learn how top companies transcend traditional NPS metrics to demonstrate real ROI.
In this session, our CX experts, Vika Indriyasari, Head of Business Development and Partnership and Muhammad Al Kindi, Customer Success Manager will share valuable insights from a comprehensive study of over 180 CX leaders, highlighting key priorities, challenges, and the critical importance of enhancing customer experience. Seize this opportunity to stay ahead in Indonesia’s evolving market landscape.
Key Points:
– Comprehensive study on CX in Indonesia conducted with 180+ CX leaders.
– Move from reactive to proactive CX strategies
– Challenges faced include lack of resources and tech capabilities.
– CX champions are differentiated by automation, leadership focus, and data usage.
– Use cases illustrate successful CX strategies and ROI proof.
– Key actionable outlined for improving CX.
Vika Indriyasari is an accomplished leader with over 15 years of expertise in Indonesian business culture. As the Commercial Director at Neurosensum and SurveySensum, Vika excels in relationship management, strategic planning, and sales optimization. Her robust background in market research and people development drives her passion for professional growth and client success. Vika's proactive approach and strong interpersonal skills foster collaborative environments, driving results and exceeding expectations. Outside the boardroom, she indulges in travel and outdoor activities, reflecting her adventurous spirit and zest for life. With a proven track record of delivering excellence and a commitment to continuous improvement, Vika Indriyasari is a catalyst for innovation and success in every endeavor.
Muhammad Al Kindi, a seasoned professional in the research industry since 2020, brings a wealth of experience serving clients across diverse sectors, including Banking & Financial Services, Automotive, and Fast Moving Consumer Goods. As the Customer Success Manager at SurveySensum, Kindi plays a pivotal role in ensuring the seamless end-to-end process for the SurveySensum platform. His exceptional stakeholder management skills not only guarantee client satisfaction but also add substantial business value by adeptly guiding clients through the research process and its implementation on the platform. Beyond his professional endeavors, Kindi finds joy in exploring new experiences, traveling, and engaging with individuals from various backgrounds.