SurveySparrow Alternatives: Which Survey Tool Is Right for You?

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. What sets it apart from traditional survey tools is its focus on providing a more conversational and interactive survey experience. 

While there are some amazing features that SurveySparrow offers, it also comes with some drawbacks that restrict an efficient feedback management process for users. Some of these limitations include buggy software, expensive, clunky user interface, short free trial period, and many more. 

So, because of these limitations, we have explored different customer review platforms G2, Capterra, Trustradius, and others, to list out the 9 best SurveySparrow alternatives. This list will definitely help you choose the best SurveySparrow alternative that will fit right with your business goals.

But first, let’s understand the drawbacks of SurveySparrow in detail.

Why Look For SurveySparrow Alternatives?

Just like any tool, SurveySparrow also comes with some drawbacks that motivate users to look for an alternative. How do we know that?

Well, we explored some of the popular product review platforms like G2, Capterra, Trustradius, and others to get an understanding of users’ experience with SurveySparrow. 

These reviews are related to the product’s features, pros, cons, customer support, pricing, etc, and provide an unfiltered customer experience with the product.

So, let’s see some of these drawbacks.

1. Expensive Tool

Along with effective feedback management, a feedback tool should also be budget-friendly and should offer cost-effective prices for different plans. This is where SurveySparrow’s first drawback comes in as evidenced by this customer review.

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2. Steep Learning Curve

A feedback management tool should make your work easy not add stress to it, right? 

But with SurveySparrow you encounter a steep learning curve. Even though it offers a simple user interface, a new user will require some technical knowledge or guidance in order to work with this tool. And here’s a customer review on this.

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3. Buggy Software

Imagine filling out a well-designed survey with relevant questions and suddenly the survey crashed and you weren’t able to answer. Frustrating, right? 

Well, that’s one of the biggest drawbacks when it comes to SurveySparrow. The software is buggy and surveys crash at times, as evident from this customer review.

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4. Limited Survey Customization

The most basic, yet most important, feature of any feedback management tool is the ability to create customizable surveys so that the surveys can match your brand’s identity. Also, it makes your surveys attractive. 

But with SurveySparrow this feature is limited, as evidenced by this customer review.

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How Did We Evaluate SurveySparrow Alternatives?

With so many options available in the market today, finding the top 9 SurveySparrow alternatives was a little difficult. 

But we had a little help from a popular product review platform, G2. We considered a product’s features, pros, cons, pricing, and other criteria to create this list of 9 best SurveySparrow alternatives.

Quick Overview of Top 9 SurveySparrow Alternatives in 2024

Here is a quick overview of the SurveySparrow alternatives based on their G2 score, pricing, etc.

1. SurveySensum

SurveySensum ranks first on our list of SurveySparrow alternatives with its amazing survey features like unlimited free customizable surveys, multiple language support, multi-channel survey distribution, and industry-specific survey templates. 

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. It also comes with custom dashboards that capture and report in real-time data – enabling users to track real-time data.

And last but not least, the platform comes with a team of exceptional customer support team that guarantees support in just 2 hours (which resulted in 98% customer retention). And, not just that, the platform provides a CX consultant who will make your CX a success. 

Best Features

• It allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys across different industries.
• It provides users with different question types which include MCQ, open-ended, and rating scales.
• It allows users to create customizable surveys, to match their brand identity, in multiple languages.
• The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind.
• It allows users to set up instant notification alerts in case of detractors which enables them to take action and close the feedback loop in real-time.

Customer Review

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Launch Customer, Product, Or Employee Survey

Pricing

The prices for this tool start from $99 per month.

2. Jotform

JotForm is a feedback management tool used for creating, sharing, and managing surveys. It offers a user-friendly, drag-and-drop interface, making it easy for users to design customized forms to suit their specific needs. Users can integrate JotForm with various applications, including email marketing software and cloud storage services.

Best Features

• The tool provides analytics tools that gather important customer satisfaction metrics and track progress.
• It integrates with calendars and allows the scheduling of surveys. 
• It seamlessly integrates with various CRM software to monitor all aspects of the customer relationship.

Customer Review

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Pricing

The price of the tool starts at $39 per month. 

3. SurveyMonkey

SurveyMonkey is an online survey builder that provides tools for creating and conducting surveys, questionnaires, polls, etc. It is a leading feedback management platform with amazing features like quick survey creation, thousands of pre-defined survey templates, and more.

Best Features

• It enables users to create surveys through a simple drag-and-drop feature.
• It supports multi-channel survey distribution through email, SMS, social media, etc.
• It seamlessly integrates with third-party reporting and business intelligence applications like Tableau and Microsoft Power BI.

Customer Review

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Pricing

Contact the team for the pricing information.

4. Typeform

Typeform is another alternative to SurveySparrow. It offers a user-friendly and interactive approach to creating online surveys, quizzes, forms, etc. It is known for its sleek and engaging interface, which sets it apart from more traditional and static online form builders.

Best Features

• The platform supports a wide range of question types, including multiple-choice, open-ended, ranking scales, and more.
• It supports real-time analytics and reporting.
• It provides comprehensive data analytics and insights, helping users to analyze survey data and make informed decisions.

Customer Review 

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Pricing

The price of the tool starts at $25 per month. 

5. Qualtrics CoreXM

Qualtrics CoreXM, a great SurveySparrow alternative tool. It is a customer experience management tool that provides a robust set of tools for creating and distributing surveys and collecting feedback from customers, employees, and other stakeholders. 

The platform provides great customization options that align with your brand image. It also seamlessly integrates with various third-party applications and systems, facilitating data sharing and analysis.

Best Features

• It offers a skip logic feature that helps create more intelligent surveys based on respondents’ actions and answers.
• It allows administrators to set permissions on viewing, filtering, or sharing survey results.
• It provides the ability to embed custom CSS into the surveys. 

Customer Review

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Pricing

Contact the team for the pricing information.

6. Forsta

Fourth SurveySparrow competitor, Forsta, formerly known as FocusVision Decipher. It offers the most comprehensive, yet easy-to-use, professional feedback management solution. Users can create forms and surveys that are visually appealing and highly interactive.  

Best Features

• It offers a variety of attractive graph and chart formats for reporting and analytics purposes.
• It provides users with an interface to easily design, refine, and collaborate on their dashboards.
• It tracks key metrics like NPS, CSAT, etc,  in real-time with consistent and frequent updates.

Customer Review

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Pricing 

Contact the team for the pricing information.

7. Alchemer Survey

Alchemer survey is the sixth tool on our list. It is a flexible feedback and data collection platform that allows businesses to close the loop with their customers and employees quickly and effectively. 

Best Features

• It offers a user-friendly interface for creating surveys 
• It provides various question types, including multiple-choice, open-ended, Likert scale, and more. 
• It allows users to export reports into a .xsl, .csv, or .pdf file.

Customer Review

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Pricing

The plans for this tool start from $55 per month.

8. Culture Amp

Culture Amp is an employee feedback and analytics tool designed to help businesses measure, analyze, and improve their company culture and employee engagement. It is commonly used for purposes such as performance management, employee engagement, and improving workplace culture. 

Best Features

• It compares survey results to industry benchmarks to locate key areas for improvement.
• It offers customization of various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.
• It offers employee segmentation based on factors such as location, demographics, and position. 

Customer Review

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Pricing

The plans for this tool start from $11 per month.

9. Formstack Forms

Formstack Forms is an online survey builder and feedback management platform. It offers features for designing customizable surveys, collecting data, and integrating it with other tools and applications. The tools help streamline the process of creating and managing customer feedback without requiring extensive technical expertise.

Best Features

• It allows users the ability to customize the design of forms (e.g. logo, brand colors, fonts, etc.)
• The surveys can be easily embedded in websites.
• It provides an API integration which makes it useful to make smaller applications that collect data.

Customer Review

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Pricing

The prices start at $59/month.

Conclusion

There you go! A comprehensive list of the top 9 SurveySparrow alternatives that you can utilize to replace SurveySparrow’s limitations and boost your feedback management process. 

Ultimately, the choice of a SurveySparrow alternative should be based on the unique needs and objectives of your business. However, if you are looking for a budget-friendly alternative, then SurveySensum stands out the most. The tool comes with some amazing features like real-time data collection, text analytics, seamless integration with different tools, and exceptional customer support with a 2-hour SLA on all channels.