SurveyMonkey Pricing: Finding the Right Tool for Your Needs

Is SurveyMonkey’s pricing a right match for your business needs and budget? Let’s find out!

What Is SurveyMonkey? Understanding Its Value for CX Professionals

SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. With ready-to-use survey templates, AI-powered insights, and customizable surveys, it makes gathering and analyzing data quick and easy.

But Is SurveyMonkey Worth It?

SurveyMonkey has a lot to offer, including a drag-and-drop design, a vast library of templates, and a wide variety of question types. However, it’s important to consider its drawbacks, such as high pricing plans and limited reporting and customization capabilities. To determine if SurveyMonkey is the right fit for your business, it’s essential to weigh these limitations against its value proposition and assess whether the pricing aligns with the benefits provided.

SurveyMonkey: Cons

While SurveyMonkey is a widely used and powerful survey platform, there are a few potential drawbacks to consider.

1. SurveyMonkey: Cost

The extensive features and settings can be overwhelming for new users, and the advanced features and detailed analytics are only available in the higher-tier plans, which can be quite costly.

* Source: G2 review, Mar 06, 2025

2. SurveyMonkey: Complex UI

The user interface can be challenging to navigate at times, particularly when filtering survey data, as reported by many users.

* Source: G2 review, Oct 08, 2024

3. SurveyMonkey: Limited Reporting Capabilities

Many users find that SurveyMonkey’s reporting capabilities are not intuitive, and the response summaries are difficult to understand.

* Source: G2 review, Oct 08, 2024 

4. SurveyMonkey: Limited Features in Free Plan

SurveySensum offers advanced features such as question logic and data exporting in various formats, which are not available in the free plans of some survey tools like SurveyMonkey. Users who require these advanced features may need to upgrade to a paid subscription.

* Source: G2 review, Oct 02, 2024 

5. SurveyMonkey: Counterintuitive

Many users have reported that the interface is unintuitive and needs improvement. For example, while designing surveys, the system does not alert users that they haven’t completed the required criteria for a question before moving on to the next one; instead, it notifies them only after they have completed the entire page.

* Source: G2 review, Feb 12, 2025

Unlock advanced survey features without breaking the bank! Request a demo today to explore SurveySensum today and leave SurveyMonkey behind to discover a powerful, cost-effective CX solution that transforms feedback into revenue.

So, if you are also stuck with these drawbacks and looking for a SurveyMonkey alternative, then scroll down.

SurveyMonkey Pricing Alternative: SurveySensum

SurveySensum is a customer experience management platform that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for taking relevant action on the feedback that actually drives revenue. 

The tool is designed to meet the needs of both new and seasoned CX professionals,  providing basic features like cross-tab analysis and WhatsApp surveys, along with more advanced features such as AI-powered text analysis and a closed-loop ticketing system. 

What separates SurveySensum from other tools is that it helps turn those surveys into real action that boosts your bottom line.

Here’s how SurveySensum performs better than SurveyMonkey in key areas.

1. Ease-of-Use

Creating surveys is effortless with SurveySensum’s AI-enabled survey builder. Its user-friendly interface and advanced customization features, including DIY options, make it easy for anyone to create feedback surveys. Simply select a survey template that aligns with your objective, customize it to match your theme, and you’re ready to collect feedback!

2. Cost-effective Prices – No Hidden Fees!

SurveySensum provides advanced features and settings at a fraction of the cost of SurveyMonkey. For $99 per month, the basic paid plan includes 500 responses, 5000 emails, unlimited users, surveys, touchpoints, questions, and all website integrations. Even with higher response volumes (up to 5000 responses per month), the cost remains affordable at $599 per month. SurveySensum offers transparent pricing with no hidden fees for a superior value proposition.

*Source: G2, Sep 11, 2023

3. NPS, CES, CSAT surveys, and more

Launch any type of survey you want – product, onboarding, CSI, pulse or more – and go beyond the NPS, CES, and CSAT surveys. Our team will help you choose the right survey and questions to get the most out of your survey results.

Build and launch NPS, CSAT, and other surveys without any hassle. Drag, drop, customize, and start collecting feedback with SurveySensum – all in one place!

4. End-to-End Support and CX Consultation

SurveySensum goes beyond just providing a platform; it offers expert CX consultation and end-to-end support. This includes assistance with survey creation, ensuring that it aligns with your business KPIs, data collection, in-depth analysis, and the generation of actionable insights. The goal is to guide you through the entire customer experience management process.

*Source: G2, April 13, 2022

5. Powerful Dashboards with Key Drivers

SurveySensum’s AI-powered dashboard leverages AI to highlight key drivers behind customer satisfaction and dissatisfaction, giving each team member personalized insights tailored to their role. And the best part? You don’t have to decide which data points to analyze, the dashboard uses AI to give you detailed reports on which data points are important, streamlining the entire process.

6. Proactive Customer Support with 2-hour SLA

SurveySensum is dedicated to providing excellent customer support, with a 2-hour SLA support and 24/7 availability across multiple channels, ensuring your questions and concerns are addressed quickly and efficiently. Due to this commitment to customer satisfaction, they have achieved a 100% customer retention rate.

*Source: G2, Jan 28, 2021

7. AI-Powered Text Analytics to Discover Critical Issues Immediately

SurveySensum’s text analytics software uses AI and machine learning to automatically analyze open-ended feedback, saving you time and effort. This allows you to quickly identify and prioritize critical customer issues by extracting sentiments and complaints, and take prompt action to address their concerns effectively.

Leverage SurveySensum’s AI capabilities to automate feedback collection, gain real-time insights, and effectively address customer needs!

8. Schedule Report

Stakeholders can receive the latest insights directly in their inbox thanks to SurveySensum’s AI-powered reporting which allows for automatic scheduling and sending of reports on a daily, weekly, or monthly basis.

9. AI Closed-loop Ticketing System – Turn Detractor into Promoter!

SurveySensum’s real-time ticketing system instantly flags and escalates negative feedback to the appropriate team. Personalized alerts and actionable insights then enable team members to efficiently close the loop. Further, ticket trends can be tracked to measure resolution time and see how many tickets remain open.

10. CX Consultation

SurveySensum provides a complete CX solution, from designing and deploying surveys at the optimal time and through the most effective channels, to collecting and analyzing relevant feedback using AI to generate actionable insights and prioritize actions – all at no extra charge!

Wrapping Up!

SurveyMonkey, despite its advanced features and popularity in the CX industry, might not be the best fit for small to medium-sized businesses due to its pricing plans. While it’s a great option for enterprises with big budgets, its cost can be prohibitive for smaller companies.

If SurveyMonkey’s pricing is an obstacle, consider exploring alternatives like SurveySensum. SurveySensum provides advanced features at a reasonable price without sacrificing quality. Furthermore, their CX consultation services can help you convert feedback into revenue by identifying actionable insights and priority areas.

Transform Your Feedback Into Revenue With SurveySensum Today!

Frequently Asked Questions

SurveyMonkey offers both free and paid plans. The free plan has limited features, while the paid plan starts at $25/month.

SurveyMonkey has both free and paid plans. However, the free plan might have limitations when it comes to advanced settings.

Yes, SurveyMonkey is available in India.

Alternatives like SurveySensum, offer advanced features like skip logic, cross-tabulation, AI-enabled text and sentiment analytics, etc, cost-effective price, and advanced customization options, depending on your business needs.

Yes, you can cancel or close your SurveyMonkey account at any time through your account management page.