Qualaroo Competitors For Enhanced Feedback Collection & Analysis

While Qualaroo has many great abilities and features, it also comes with shortcomings like a lack of industry-specific survey templates, limited reporting capabilities, limited features in the free version to explore, etc. Curious about more? 

Let’s deep dive into its limitations and explore some Qualaroo competitors.

Why Look for Qualaroo Competitors?

1. Expensive: The tool is not an ideal choice for small-scale businesses as the tool can be expensive for businesses looking for budget-friendly CX solutions.

2. Lack of Industry-Specific Templates: With this tool, you won’t get any industry-specific survey templates, also the existing templates are not categorized properly for ease of use.

3. Limited In-Depth Analysis: The tool lacks advanced in-depth analysis of survey responses and only helps identify customer sentiments like happy, sad, etc.

4. Limited Reporting Capabilities: The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and a lot of scrolling.

Now, due to these shortcomings, Qualaroo cannot provide you with a holistic CX solution which can make it a limiting tool rather than an enabling one. 

But, fret not, there are many Qualaroo alternatives that compensate for the shortcomings of Qualaroo and provide you with more advantages. Let’s explore some.

Top 7 Qualaroo Competitors Tools

Here are seven tools that can provide you with enhanced features and flexibility.

Let’s dive into the depth of each tool and analyze their key features, and other offerings to better manage and improve customer experience.

SurveySensum vs. Qualaroo

1. SurveySensum

SurveySensum is an AI-enabled customer experience management software that provides users with end-to-end CX solutions – from creating well-crafted surveys, to launching them via multiple channels, to analyzing them with AI capabilities and taking action in real-time. The tool provides 360-degree feedback management by providing solutions to improve their customer experience, employee experience, and product experience – all in one platform.

Along with basic survey necessities like customizable survey templates, white-labeling, etc, the tool also provides a wide range of advanced features like survey throttling, text analytics software, a real-time ticketing system (for closed loop), a historical trend analysis, etc. 

Best Features

• AI-enabled text and sentiment analysis
• Real-time ticketing system for a closed-loop mechanism
• User-friendly and intuitive interface with DIY capabilities
• Multiple channel survey sharing
• Omnichannel feedback management 
• Real-time, role-based, and analytical dashboards
• End-to-end CX consultation and implementation support
• Free trial and free version with unlimited survey templates, users, and ad-hoc research
• Advanced survey capabilities like white-labeling, skip logic, question branching, survey throttling, etc
• Industry-specific customizable survey templates

Pricing 

Starts at $99/month. Also, the tool provides a free trial and free version with unlimited users, survey templates, 25 survey responses, website integrations, and unlimited questions.

Explore SurveySensum to enjoy unlimited surveys, customizable and multilingual surveys, multi-channel sharing, real-time feedback, and advanced analytics and reporting!

2. UserTesting

UserTesting is a customer feedback management tool that helps organizations gather feedback on user experience by allowing them to test websites, apps, prototypes, and other digital products with real users. It enables companies to understand how users interact with their products by capturing user reactions, opinions, and feedback in real time. 

Best Features

• Through video recordings, businesses see and hear users navigating products, expressing what they like or dislike, and providing suggestions for improvement.
• Companies can use UserTesting to evaluate products at different development stages—from prototypes to final versions—ensuring usability and improving design based on actual user interactions.
• UserTesting lets companies specify their target demographics, ensuring feedback is relevant to the intended users.
• By identifying usability issues, confusing interfaces, or potential pain points, companies can make informed decisions to enhance customer and user experiences.

Pricing

Contact the team for the pricing information.

3. Survicate

Survicate is an intuitive survey software that enables businesses to launch and gather customer insights at scale and across multiple channels. Users can measure key CX metrics like CSAT, NPS, etc effectively with this Qualaroo competitor.

Best Features

• The tool offers a fast and streamlined integration with React-Native.
• It allows users to create and launch in-product surveys to gather real-time feedback.
• The survey wizard feature is easy to use and offers varied survey templates as well as robust customization options.

Pricing

The pricing starts at $89/month.

4. Hotjar

Hotjar, a part of the Contentsquare group, provides users with key insights into the customer experience with their products – how they behave, what they feel strongly about, etc. These insights from session recordings, heatmaps, etc are valuable information for any business trying to improve customer experience.

Best Features

• The heatmaps provide clear visualizations of user interactions, helping businesses understand what captures their users’ attention, their pain points, and the reason behind them.
• Users can gather customer insights via different forms like session recordings, Hotjar’s heatmap, feedback polls, etc.
• Hotjar’s heatmaps provide clear visualizations of user interactions, helping businesses understand what captures their users’ attention and where they might be encountering issues.
• Hotjar’s interface is intuitive and easy to navigate, making it accessible for team members of all technical levels.

Pricing

The pricing starts at $32/month.

5. Qualtrics

Qualtrics is a customer experience management tool that allows businesses to measure, track, and analyze key CX metrics to take data-driven action in real time and improve overall customer experience. The tool comes equipped with many advanced analytical capabilities that help businesses, especially enterprise-level, to launch complex surveys and analyze big data efficiently.

Best Features

• Qualtrics comes equipped with many advanced features like skip logic, question piping, etc, which if used properly can lead to well-crafted surveys.
• Qualtrics allows users to save questions from previous projects and import them into one.
• The tool offers users innovative predictive intelligence and analytics for a better quality of operations.
• It offers the ability to add block-based questionnaire designs with a click.

Pricing

Contact the team for the pricing information.

6. InMoment

InMoment is a customer experience management platform that helps businesses gather, analyze, and act on feedback to improve their overall experience strategies. The platform combines feedback from multiple channels, advanced analytics, and AI-driven insights to provide a deep understanding of customer and employee sentiment, needs, and expectations.

Best Features

• With InMoment, users can launch surveys like NPS, CSAT, CES, etc via multiple channels and can also gather and consolidate feedback from multiple channels.
• InMoment’s XI Platform unifies customer, employee, and market experience data for a holistic view, enabling data-driven actions to improve business outcomes.
• The tools offer advanced analytical reporting and dashboards to enable action and monitor trends.
• It enables journey-based feedback collection.

Pricing

Contact the team for the pricing information.

7. Mopinion

Mopinion is a feedback analytics platform that enables businesses to collect, analyze, and act on customer feedback across digital channels, such as websites, mobile apps, and email. It provides an all-in-one-user feedback solution that makes difficult decision-making easy and streamlined.

Best Features

• Mopinion allows users to gather feedback from multiple channels with custom styling.
• The tool is very easy to use and intuitive. Users can put scales, buttons, text fields, etc to create customizable surveys.
• It enables users to embed feedback forms directly into the website.
• Users can gather insights from various channels, including your app, website, email, and social media

Pricing

The pricing starts at $259/month.

Conclusion

Finding the right Qualaroo competitor will help you improve your entire CX game, ensuring effective and streamlined gathering, managing, and analyzing of customer data. So, whether you are looking for advanced analytics, an intuitive interface, or a budget-friendly solution, the right platform will provide you with a balanced solution.

Here SurveySensum emerges as a top Qualaroo competitor with its easy-to-use, intuitive interface, competitive pricing plans, advanced analytical capabilities like text analytics software, cross-tab analysis, and CX consultation and support.