Microsoft Forms works—until it doesn’t.
It’s a good tool for basic surveys and quizzes, but the moment you need advanced customization, deeper analytics, or seamless integrations, things start to fall apart. And if you’re not deep in the Microsoft ecosystem, the limitations feel even sharper.
What do you look for then? A better, more flexible survey tool.
So let’s explore top Microsoft Forms alternatives that provide more power and versatility, whether your needs are for AI-powered insights, simple automation, or advanced customization.
But before that, I think we should quickly go through Microsoft Forms limitations to know exactly what we will require in the next survey tool we go for!
Why Look for Microsoft Forms Competitors?
Let us review some typical Microsoft Forms pain points and investigate why alternatives could be a better fit:
1. Limited Customization & Branding
Microsoft Forms offers basic design options, with little room for customization. Beyond set themes, you cannot adjust layouts, sophisticated styling, or personalize the appearance. This tool could hold you back if your goal is a neat, professional, or creative one.
Source: Capterra (March 2025)
2. Basic Question Types & Survey Logic
Microsoft Forms is ideal for short, simple surveys, but if you want something that allows you to be creative with your questions, it may feel restricting. You cannot randomize questions or create complicated branching logic, so if you want to conduct detailed, dynamic surveys, you may be disappointed.
Source: Capterra (July 2024)
3. Weak Data Analytics & Reporting
You’ll see basic trends with Microsoft Forms, but for real analytics, you’ll need something more powerful. Would you like to change reports or choose different chart styles? Everything must be exported to Excel, which adds more steps and frustration. And who wants an experience like that? Also, you will feel that the reporting and filtering of Microsoft Forms is quite antiquated and limited when compared to other substitutes.
Source: Capterra (January 2025)
4. No Standalone Mobile App
You can access Microsoft Forms from your browser, but there’s no dedicated mobile app for creating and modifying forms on the go. If mobility is critical to your workflow, this limitation may be a significant nuisance.
Source: Capterra (December 2024)
5. Locked into the Microsoft Ecosystem
Microsoft Forms is not a stand-alone tool; its full capability requires a Microsoft 365 subscription. If you are not already deep in the Microsoft ecosystem, this results in limited integrations and additional expenses. For those using several systems, its restricted third-party interfaces make it more difficult to access the tools companies depend on daily, which could be a dealbreaker.
Source: Capterra (June 2024)
6. Can Feel Clunky & Overwhelming
While it’s simple for basic forms, some users find certain features unintuitive, making more complex setups a bit of a headache. Compared to more user-friendly solutions, the learning curve can seem steeper.
Source: Capterra (March 2025)
Knowing where it falls short, let’s now talk about what counts in choosing among the best online form builders.
What Should You Look for in Top Microsoft Forms Alternatives?
Not all form builders are cut from the same cloth. If you’re looking for something more powerful than just collecting answers, you need a tool that goes beyond the basics to make your life easier.
So, what should you look for?
- Pre-Built Templates – Why reinvent the wheel? Just use a ready-made template and quickly get, set, go with your professional survey.
- User-Friendly Interface – No one has time for clunky, confusing tools, isn’t it? A clean, intuitive design makes building, tweaking, and analyzing forms a breeze.
- Seamless Integrations – Your form builder must work with you, not deliver extra work. It ought to integrate easily with your CRM, helpdesk, marketing tools—whatever keeps your company running—so data flows naturally without any effort.
- Personalized & Dynamic Surveys – Nobody likes answering irrelevant questions. Your surveys change in real-time based on past responses using smart logic, providing appropriate follow-up questions.
- Customizable Question Types – Every question deserves the right format. Whether it’s multiple-choice, dropdowns, emoji ratings, or sliding scales, your form builder should give you the flexibility to collect data in a way that makes sense—for you and your audience.
- AI-Powered Text Analytics – Bid farewell to manual number-crushing. AI immediately offers insights, picks up trends, reads open-ended feedback, and lets you focus on what really matters.
- Custom Dashboards – Information overload? No thanks. A great tool gives each team a personalized view, so your teams see just what they need—nothing more, nothing less.
- Security & Privacy – Your information is quite valuable. Seek strong privacy measures for respondents, GDPR compliance, and end-to-end encryption.
If Microsoft Forms feels a bit too basic for your needs, you’re not alone.
Luckily, there are tools that do more, customize better, and make customized form-building a breeze.
Let’s break down the best options among Microsoft Forms competitors and find the right fit for you. Here are 10 alternatives to Microsoft Forms.
Comparison Table of Top Microsoft Forms Alternatives in 2025
|
Microsoft Forms Alternative |
Ideal For |
Best Features |
Price |
G2 Rating |
|
Medium to large businesses aiming to streamline survey analysis |
|
Paid plan starts at $99/per month |
4.7 |
|
|
Google Forms |
Individuals, small businesses, and medium-sized businesses (SMB) |
|
Google Workspace plans starts at $6 per user/month |
NA |
|
Typeform |
SMBs, creative agencies |
|
Starts at $29 per month |
4.5 |
|
Jotform |
Small to large businesses, freelancers, and healthcare or finance industries |
|
Paid plan starts at $34/month |
4.7 |
|
SurveyMonkey |
Businesses of all sizes |
|
Starts at $25 per month |
4.4 |
|
Zoho Forms |
For freelancers, small to large enterprises, and non-profits |
|
Starts at $10/month |
4.4 |
|
FormAssembly |
Mid-sized to large businesses, enterprises, and organizations heavily reliant on Salesforce integration |
|
Starts at $89 per user/month |
4.5 |
|
Paperform |
Small businesses, startups, and creative teams |
|
Starts at $24/month (billed annually) |
4.5 |
|
Wufoo |
Small to mid-sized businesses and nonprofits |
|
Starts at $16.25/month (billed annually at $195) |
4.2 |
|
Lime Survey |
B2C businesses and academic researchers |
|
Paid plans start at $39/month |
NA |
1. SurveySensum
SurveySensum is one of the best Microsoft Forms alternatives out there.
500+ companies. 8 million+ surveys. 40+ countries. 100+ languages. These figures show that SurveySensum is designed for companies that value customer satisfaction.
Whether you’re in B2B, NBFC, automotive, retail, or SaaS, creating and analyzing CX surveys shouldn’t feel like a chore. With SurveySensum, you get AI-powered text and sentiment analysis, real-time dashboards, closed-loop ticketing, WhatsApp surveys, and cross-tab analysis—so every response actually leads to smarter decisions.
And the best thing is, you get free CX consultation and hands-on implementation support. Because great tools are only half the battle, knowing how to use them makes all the difference.
Top Features
- AI-Powered Text & Sentiment Analysis – Instantly understand what customers are saying.
- 100+ Language Support – Speak in the language of your clients, literally.
- Real-Time Ticketing System – Turn comments into action before problems get more serious.
- Custom Analytics Dashboards – Discover the insights your company really needs.
- DIY Survey Builder – Build polished, professional surveys—no tech skills needed.
- Journey-Based & Role-Based Dashboards – Connect seamlessly with your CRM, helpdesk, and other must-have platforms.
- Seamless Integrations – Connect seamlessly with your CRM, helpdesk, and other must-have platforms.
- Unique Survey Links – Make every respondent feel like the survey was made just for them.
- Enterprise-Grade Data Security – Private servers, VAPT, and encryption help you lock down your data tightly.
Pros:
- Feature-Packed, Powerful & Easy to Use
- Handles Complex Survey Logic
- Deep Customization & White-Labeling
- Tailored Automated Reports
- Integrations (Along with Data Import)
- Enterprise-Grade Security
- Swift Assistance with 1-Hour SLA Support
- CX Consultation & Implementation Support
- Transparent & Cost-Effective Pricing
Cons:
- Some integrations may require extra setup, but SurveySensum’s team is quick to assist.
Pricing
Free Plan: Up to 25 responses, 500 emails, unlimited surveys, users, and questions.
Enterprise Plan: Includes CX consulting, a dedicated CX manager, priority support, unlimited training, and full implementation services.
Rating & Review
G2: 4.6/5
Feedback Fatigue? Let SurveySensum’s AI Filter the Noise and Highlight the ‘Aha!’ Moments
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 
2. Typeform
Typeform is a great choice if you’re looking among Microsoft Forms competitors with a modern, interactive touch. It transforms surveys and feedback forms into natural, conversational experiences rather than a dull, fixed questionnaire. Typeform lets you design forms that look fantastic and keep people intrigued with its simple drag-and-drop builder and elegant, configurable themes.
Top Features
- Conversational Form Experience – Presents questions one at a time for a more engaging experience.
- Advanced Customization – Use brand kits, themes, and interactive design elements reflecting your style to make your forms especially yours.
- Versatile Question Types – Ask exactly what you need, mix and match using multiple-choice, rating scales, open-ended, even video responses.
- Seamless Integrations – Perfectly synchronize everything by connecting easily with apps including Google Sheets, HubSpot, Slack, and more.
- Built-in Analytics – Instantly monitor response rates and engagement statistics, so you can constantly figure out what’s working.
Pros:
- Super user-friendly and intuitive interface
- Highly customizable branding options that let your personality shine
- Interactive, media-rich form designs that keep respondents engaged
- A wide variety of question types to fit your every need
Cons:
- Pricing can add up if you have high response volumes
- Advanced features are available only in the higher-tier plans
- There’s a bit of a learning curve if you’re just starting out
*Source: G2, March 2024
Pricing
Core Plans:
- Free: $0 per month
- Basic: $29 per month
- Plus: $59 per month
- Business: $99 per month
- Enterprise: Custom pricing
Growth Plans:
- Growth Essentials: $199 per month
- Growth Pro: $349 per month
- Growth Custom: Custom pricing
Rating & Review
G2: 4.5/5
Looking for alternatives to Typeform that will match your needs and requirements? Then explore the top 10 Typeform alternatives.
3. Jotform
Jotform is a user-friendly online form builder — you can call it one of the top Microsoft Forms alternatives out there. It lets you create custom surveys, forms, and questionnaires without touching a single line of code. Whether you’re collecting customer feedback, running market research, or handling event sign-ups, Jotform keeps things simple. With its drag-and-drop interface, smart form logic, and a huge library of templates, building interactive forms is quick and hassle-free.
Top Features
- Pre-built Templates: Pick from a wide range of ready-made templates designed for different industries, so you can get started in no time.
- Conditional Logic: Your form adapts on the fly—offering follow-up questions based on what users answer.
- Seamless Integrations: Easily connect with up with your preferred CRM, email marketing systems, and other basic tools.
- QR Code Forms: Generate QR codes to share surveys easily.
Pros:
- Building forms is a breeze with a drag-and-drop interface.
- Tons of templates and customization options let you make it truly yours.
- Enjoy peace of mind with robust security through HIPAA compliance and SSL encryption.
- Works perfectly with the business applications you now use, including email marketing tools and CRMs.
Cons:
- Some of the widgets can feel a bit outdated and might be missing a few basic features.
- Pricing is high compared to more affordable alternatives
- Lacks built-in tools for deep trend analysis and advanced data visualization.
- Integrating it with certain websites might require a bit of extra effort.
Source: Capterra, February 2025
Pricing
- Starter: Free
- Bronze: $34/month (billed annually)
- Silver: $39/month (billed annually)
- Gold: $99/month (billed annually)
- Enterprise: Custom pricing (contact Jotform)
Rating & Review
G2: 4.7/5
Looking for alternatives to Jotform that will match your needs and requirements? Then explore the top 13 Jotform alternatives.
4. SurveyMonkey
SurveyMonkey is genuinely one of the best online form builders out there. Whether you’re gathering customer feedback, running market research, or just checking in with your team, it’s built to make your life easier. It’s super simple to set up, yet packed with features that help you uncover the insights you really need. SurveyMonkey streamlines data collection independent of survey skill level.
Top Features
- Expert-Designed Questions: With over 1,600 pre-built questions at your fingertips, you’re more likely to get the great answers you need.
- Survey Customization: Choose from a variety of themes and branding options so your surveys always look professional.
- Conditional Logic: Conditional logic allows you to create smart surveys that adapt quickly based on your respondents’ responses.
- Data Export Options: You can easily export your survey data in a variety of formats for further analysis.
Pros:
- Shared asset library of form elements for on-brand surveys
- Connects with popular CRM and productivity tools for a streamlined workflow
- Quizzes with custom feedback
- Click map data visualization
Cons:
- The free version comes with restrictions on the number of questions and responses
- Advanced features and add-ons can get expensive
- Some users find the design and layout less intuitive compared to other best online form builders
- Pricing plans come at a higher-than-average cost
Source: G2, September 2024
Pricing
- Basic SurveyMonkey pricing: Free
- Standard Monthly: $99/month
- Advantage Annual: $39/user per month (billed annually)
- Premier Annual: $119/user per month (billed annually)
- Enterprise: Custom pricing (contact SurveyMonkey)
Rating & Review
G2: 4.4/5
Looking for alternatives to SurveyMonkey that will match your needs? Explore the top 15 SurveyMonkey alternatives and competitors.
5. Zoho Forms
Zoho Forms is part of the Zoho Apps family, making it a breeze to build, share, and manage online forms without any coding at all. Whether you’re collecting customer feedback, processing payments, or working closely with your team, Zoho Forms keeps everything running smoothly. It even plugs right into tools like Zoho CRM, Google Sheets, and Slack, which makes it a pretty solid choice among top Microsoft Forms alternatives for any business.
Top Features
- Offline Form Management – Work on your forms wherever you are, even when you’re off the grid.
- Payment-Ready Forms – Set up and start accepting payments quickly with Stripe, PayPal, or Razorpay—it’s hassle-free.
- Drag-and-Drop Form Builder – Customize your forms easily using a simple editor that offers over 40 different field types.
- Collaboration Tools – Share your forms with your team and control who sees what with easy, role-based permissions.
- Built-in Analytics & Data Exports – Keep an eye on responses and gather real-time insights to help you continuously improve your forms.
Pros:
- Does not require any coding knowledge; it’s meant for everyone.
- There’s a great range of advanced UTM tracking options.
- It supports multiple integrations with the business tools you already use.
- It offers workflow automation and management to streamline your processes.
Cons:
- While you can customize, it might not be as extensive as some of its competitors.
- The complex conditional logic features can be a bit of a challenge.
- Some integrations might need a little extra setup.
- Support response time is slower than expected.
- Pricing is not optimal, with limited features in lower-tier plans
Source: G2, December 2024
Pricing
- Free Plan: $0/month
- Basic Plan: $10/month
- Standard Plan: $25/month
- Professional Plan: $50/month
- Premium Plan: $100/month
Rating & Review
G2: 4.4/5
6. FormAssembly
If you’ve ever had to put together an online form — whether it’s for job applications, patient check-ins, event registrations, or gathering customer feedback — you’ve likely bumped into FormAssembly. It’s a no-code form builder that makes collecting data feel almost effortless, even when things get complicated. And if your business depends on Salesforce, you’ll love how it syncs your data in real-time, making it a favorite among those who lean on CRM automation.
Top Features
- Salesforce Integration – Your form replies sync automatically with Salesforce, making it easy for you to get immediate updates.
- Drag-and-Drop Builder – Building forms is as easy as—just drag, drop, and customize.
- Advanced Data Security – Your data stays compliant with industry standards like HIPAA, GDPR, and PCI DSS.
- Conditional Logic: Allows you to show or hide fields automatically depending on user response, therefore optimizing your forms.
- Automated Workflows: Set it and forget it—approval flows and automated notifications ensure your processes run smoothly.
Pros:
- The AI-generated feature simplifies form creation by automatically suggesting choices.
- The layout is quite user-friendly, hence moving across several areas seems natural and easy.
- Another true time-saver is cloning forms; it also greatly benefits formatting, as you never lose any.
Cons:
- Editing forms after publishing can lead to problems with current responses.
- For complicated forms, the UI/UX is not as seamless.
- Customer support response times can be slow.
- Plans are priced at a premium.
Source: Capterra, December 2024
Pricing
- Essentials: $89 per user/month
- Teams: $224 per user/month
- Enterprise & Government: Custom pricing
Rating & Review
G2: 4.5/5
7. Paperform
Paperform is a dynamic solution for businesses needing more than simply fill-in-the-blank forms, not just another form builder. Whether you’re gathering customer feedback, processing payments, or capturing leads, Paperform lets you create interactive forms that feel more like sleek landing pages. It’s a hassle-free solution for anyone who wants full creative control—without dealing with code. With its intuitive interface and deep customization options, designing forms has never been this easy (or this fun!).
Top Features
- Conditional Logic – Conditional logic lets forms level up and be smart forms as they change depending on answers.
- Payment Integration – Accept payments straight through Square, PayPal, and Stripe.
- Email Notifications – Get real-time alerts when a form is submitted.
- Form Analytics – Gain valuable insights with built-in analytics to track performance and boost conversions.
Pros:
- Pre-built order management and inventory templates make life easier for e-commerce firms.
- Clean, user-friendly interface that’s easy on the eyes.
- Marketing-friendly forms featuring advanced styling choices and custom branding.
Cons:
- Needs learning for advanced features; pricing is higher than budget options.
- Embedded forms may experience slow script loading on websites.
- Lacks direct integration with eCommerce ESP and Helpdesk.
- Customer support is only available online.
- Limited customization for multiple-choice answers.
Pricing
- Essentials Plan – $24/month (billed annually)
- Pro Plan – $49/month (billed annually)
- Business Plan – $99/month (billed annually)
- Enterprise Plan – Custom pricing
Rating & Review
G2: 4.5/5
8. Wufoo
Wufoo makes form building so easy, it almost feels like magic — no coding, no stress, just drag, drop, and you’re good to go. This cloud-based application has your back whether you’re collecting event sign-ups, processing finances, or doing surveys. It’s an amazing Microsoft Forms substitute with about 400 ready-to-use templates and flawless connectors. It also automates tedious tasks so you can concentrate on what really counts and locks down your data with top-notch security.
Top Features
- 400+ Ready-to-Use Templates – Rather than starting from nothing, choose a template and personalize
- Bank-Level Security – Get 256-bit SSL encryption that keeps your data safe and sound
- Instant Insights – Track responses in real-time and make data-driven decisions
- File Uploads Made Easy – Let people submit documents, images, and other attachments.
Pros:
- Extremely user-friendly interface
- Customizable with strong branding options
- Allows seamless integration with payment processors
- Quick setup and versatile functionality
Cons:
- Customer support is limited to specific hours and available only via email or ticketing, with many users reporting delays and unresolved issues
- Interface feels outdated and lacks modern design elements
- No built-in e-signature functionality (requires third-party integration)
- Offline access functionality is missing
- Pricing plans are on the higher side and may feel steep for some users
Source: Capterra, February 2025
Pricing
- Starter: $16.25/month (billed annually at $195)
- Professional: $29.08/month (billed annually at $349)
- Advanced: $74.08/month (billed annually at $889)
- Ultimate: $183.25/month (billed annually at $2,199)
Rating & Review
G2: 4.2/5
9. LimeSurvey
If you want a no-nonsense, entirely personalized survey tool that lets you ask just the correct questions, LimeSurvey has got you, my friend! Designed for academic research, market analysis, and extensive customer feedback collection, this open-source choice is a robust choice among top Microsoft Forms alternatives. It is a go-to pick for everyone who needs superior survey functionality without the fluff. It offers support for more than 80 languages and more than 30 question categories.
Top Features
- Endless Survey Question Types – From multiple-choice to rating scales, you have total flexibility in how you ask questions.
- Multilingual Power – Using surveys in more than 80 languages, reach a worldwide audience.
- Smart Survey Logic – Your survey, your rules. Questions change dynamically based on user responses, making the experience smooth and personalized.
- Open-Source Power – Scalable and completely configurable to meet your particular needs.
Pros:
- Highly customizable and open-source flexibility
- Free plan available for small-scale surveys
- Supports academic, business, and non-profit research
- No vendor lock-in—fully self-hostable
Cons:
- Strictly a surveying tool—no CX management features like goal tracking or automated alerts
- Interface can feel outdated compared to newer survey platforms
- A steep learning curve and self-hosting require technical expertise
- Mid-range pricing, costly at scale
Pricing
- Free Plan (Up to 25 responses, 10MB storage)
- Basic – $39/month (billed monthly)
- Expert – $36/month (billed annually)
- Business – $105/month (billed annually)
- Corporate – Custom pricing (Tailored solutions for large organizations)
Rating & Review
G2: NA
10. Google Forms
Google Forms is among the easy-breezy Microsoft Forms competitors, letting you create surveys, quizzes, and feedback forms in no time — and for free. Not technologically inclined? You can simply drag, drop, and customize in minutes. Want smarter forms? Use built-in logic to tailor questions based on responses. Whether you’re running a business, teaching a class, or planning an event, Google Forms keeps it straightforward, efficient, and hassle-free.
Top Features
- Built-in Intelligence for Response Validation – Ensure accuracy with smart answer rules.
- Pre-Built Templates – Save time with ready-to-use forms and surveys.
- Multiple Sharing Options – Share your form your way—email it, drop a straight link, or embed it straight on your website.
- Real-Time Response Summaries – See real-time summary and automatically produced reports as responses come in.
- Conditional Logic – Conditional logic allows one to customize inquiry flow in response to user inputs.
Pros:
- Free and simple for short surveys
- Perfectly connects with Google Sheets, Drive, and more
- Infinite forms and reactions
- Real-time editing options with colleagues
Cons:
- Customization is limited and it is not ideal for advanced survey needs
- 24/7 support and community forums are only available on paid plans
- Not ideal for complex data analysis or advanced reporting
- Limited built-in analytics
- The cost feels a bit high for the limited functionality
Source: Capterra, February 2025
Pricing
- Personal: Free
- Business Starter: $6 per user/month (annual commitment)
- Business Standard: $12 per user/month (annual commitment)
- Business Plus: $18 per user/month (annual commitment)
- Enterprise: Contact Google for pricing
Rating & Review
G2: N/A
Looking for alternatives to Google Forms that will match your needs and requirements? Then explore the top 13 Google Forms alternatives and competitors.
Choosing Among Best Online Form Builders
Think of Microsoft Forms as a coffee cup — it’s quick, simple, and does the job. But if you want an experience tailored to your taste, with depth and refinement, you need something more — enter SurveySensum, the artisanal espresso machine of customer feedback.
With AI-powered text analytics, SurveySensum identifies critical issues in seconds, automatically extracting customer complaints and sentiments from open-ended feedback. Its real-time ticketing system flags detractors instantly, ensuring your team closes the loop before a small issue becomes a full-blown crisis.
But that’s not all—SurveySensum also streamlines your entire CX process:
- AI-driven dashboards that prioritize key drivers of satisfaction and churn
- No-code survey builder with an easy-to-use interface (no tech skills required!)
- Real-time ticketing system where you can get alerts on negative feedback. See your ticket trends, open tickets, closed ones, and more
- Automated, scheduled reports delivered straight to your team’s inbox
- 24/7 proactive support with 2-hour SLA response time (because customer feedback doesn’t wait)
- And a lot more!
So, the real question is: Do you want to settle for a basic survey tool, or do you want a next-gen platform that turns feedback into business growth?
Tired of Basic Surveys? Turn to SurveySensum – The Smarter Microsoft Forms Alternative
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
FAQS
1. What is Microsoft Forms used for?
Microsoft Forms is a basic survey and quiz tool designed to collect feedback, run polls, and gather user input through shareable forms. It’s often used by businesses, educators, and teams to get quick responses and view results via auto-generated charts and graphs.
2. How does it compare among top Microsoft Forms alternatives?
However, if you’re looking for more advanced features—like conditional logic, integrations, or detailed analytics—many of the top Microsoft Forms alternatives like SurveySensum, Typeform, and Jotform offer a more powerful and customizable experience.
3. Who can use Microsoft Forms?
Microsoft Forms is available to anyone with an Office 365 subscription, including educational, government, and commercial users. It’s easy to access and suitable for basic survey needs.
4. How do I access Microsoft Forms?
You can access Microsoft Forms by visiting forms.office.com and signing in with your Microsoft credentials. If you already have an Office 365 license, it’s likely included in your plan. In some cases, your IT administrator may need to enable access.
5. What are the limitations of Microsoft Forms?
Microsoft Forms supports up to 400 forms, 200 questions per form, and 50,000 responses. While that’s sufficient for basic use, features like conditional logic, branding, and analytics are limited.
That’s why many users eventually explore the top Microsoft Forms alternatives, such as SurveySensum, SurveyMonkey, Jotform, Typeform, and more especially when looking to scale feedback collection or automate follow-ups through integrations.
Upgrade Your Forms Game Play—Switch to SurveySensum, a Top Microsoft Forms Alternative
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
Increase ROI by 3x with targeted feedback & analysis
Boost Customer Satisfaction by up to 20%
Reduce Churn by identifying pain points in real time
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