Find Your Ideal InMoment Alternative: A Detailed Comparison

InMoment is a customer feedback platform that helps you understand the voice of your customers, get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. 

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more.

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. This will help you choose the right and the best InMoment alternatives.

Why Look For InMoment Alternative?

When you are thinking of buying a new product, what do you do? Read customer reviews online, right? It is because customer review provides honest feedback on the product and helps in your purchase decision.

So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of InMoment, based on customer reviews. So, let’s start exploring.

1. Unable to Run Different Types of Surveys In the Free Version

With InMoment’s free plan, you cannot run two different types of surveys at the same time. This becomes a drawback as it hinders customer’s exploration of the platform before purchasing it.

Here’s a customer review talking about this limitation.

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2. Limitation to Report Automation

Automation makes work easier especially when it comes to reporting in any customer feedback management tool. Automation helps organizations save time, reduce human errors, and ensure that survey data is turned into actionable insights more efficiently. 

But this is a limitation when it comes to InMoment and here’s a customer review on this limitation.

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3. Complex Text Analytics Feature 

The text analytics feature allows users to gather deeper insights into respondents’ opinions and feelings. With InMoment you do get this feature but it is complex to understand and use. Here’s a customer review on this limitation.

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4. Limited Integrations

Integration of feedback management platforms with different CRM and data analytics tools is a must. But with InMoment the integrations are limited. 

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How Did We Evaluate InMoment Alternatives?

With an abundance of survey tools available in the market, the task of selecting the perfect tool for your business is a challenging endeavor. The same holds true when narrowing down the top 7 InMoment alternatives.

So, we took into account these essential factors to guide our tool selection.

Quick Overview of Top 7 InMoment Alternatives in 2024

Here is a quick overview of the top 7 InMoment alternatives based on their G2 score, pricing, etc.

7 Best InMoment Alternatives for You

Now, that we have a quick overview of the InMoment alternatives, let’s delve deeper into these tools’ best features, pros, and cons.

1. SurveySensum

SurveySensum’s exceptional features make it one of the first and best InMoment alternatives. This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys –  across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive. 

While launching surveys is just the first step, SurveySensum’s Text Analytics software allows you to understand and derive actionable insights from open-ended feedback – ensuring that each and every feedback is utilized effectively.

Not only that but with SurveySensum you get the best customer support in just 2 hours (which resulted in 98% customer retention. And, it’s not just the product, a CX consultant comes along with it to make your CX a success. 

Best Features

• This platform provides users with a variety of question types, including MCQ, open-ended, and rating scales.
• Users can personalize their surveys according to their preferences and can also choose from numerous available themes.
• The Text Analysis feature enables users to derive actionable insights from open-ended feedback.
• Question branching and skip logic features allow users to create a more personalized survey experience.
• Along with the creation and tracking of feedback, it allows users to set up notification alerts to close the feedback loop in real time.
• Users can send surveys via multiple channels like emails, WhatsApp surveys, messaging, etc.
• Provides dedicated CX consultants who provide handholding support at every stage of the feedback process.

Customer Review

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Pricing

SurveySensum is a budget-friendly feedback management tool that comes with a free version with unlimited surveys, users, and questions. The prices for this tool start from $99 per month.

Launch Your First NPS or CSAT Survey

2. Qualtrics

Qualtrics is the second InMoment alternative that specializes in collecting, analyzing, and acting on customer, employee, product, and brand experience data. It provides powerful data analysis and reporting tools to help organizations make sense of their survey data. 

Best Features

• Data visualization keeps track of the descriptives
• In-depth analysis of surveys
• Seamless integrations with Salesforce, Zendesk, Adobe, and more

Customer Review

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Pricing

You have to contact the team for the pricing information.

3. Medallia

InMomenet alternative, Medallia allows users to derive actionable insights from effective product, customer, and employee surveys. This cloud-based platform collects a wide range of feedback and provides smart insights to assist users in their decision-making process.

Best Features

• Real-time data and dashboards
• Customizable surveys
• User interface is easy to use, especially for beginners

Customer Review

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Pricing

You have to contact the team for the pricing information.

4. Birdeye

Birdeye is a software platform that specializes in reputation management, customer experience, and online review management for businesses. It offers tools and services to help businesses collect and manage customer feedback, monitor online reviews on various platforms, and enhance their online reputation.

Best Features

• Social media management
• Custom reports and dashboards
• Sentiment analysis on open-ended feedback

Customer Review

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Pricing 

You have to contact the team for the pricing information.

5. AskNicely

AskNicely is one of the best InMoment alternatives that allows users to capture real-time customer feedback through surveys and customer interactions, allowing businesses to understand customer sentiment and make data-driven decisions.

Best Features

• The platform uses gamification to enhance user experience
• Track important metrics like NPS, CSAT, CES, and many more.
• Surveys can be scheduled ahead of time

Customer Review

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Pricing 

You have to contact the team for the pricing information.

6. Forsta

InMoment competitor, Forsta, formerly known as FocusVision Decipher, offers a robust yet user-friendly professional survey and reporting solution. Users can design custom surveys, collect responses, and gain insights from the collected data.

Best Features

• Comprehensive reporting and dashboards
• Allows users to customize their surveys
• Offers a variety of attractive graph and chart formats for reporting and analysis.

Customer Review

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Pricing 

You have to contact the team for the pricing information.

7. GetFeedback

GetFeedback is a customer experience platform that specializes in collecting, analyzing, and acting on customer feedback to improve the overall customer experience. It provides real-time feedback collection and reporting, enabling businesses to respond promptly to customer concerns and feedback.

Best Features

• Offers custom reports and dashboards
• Provides analytics tools that gather important business metrics and track progress
• Customizes various components of surveys like questions, distribution frequency, audience size, and anonymity

Customer Review

Source

Pricing 

You have to contact the team for the pricing information.

Conclusion

There you go! A detailed list of the top 7 InMoment alternatives in 2023 that you can choose from for customer feedback management. Now, when it comes to choosing an alternative to InMoment for your business, it depends on your business goals and objectives for gathering and analyzing survey data.

An efficient customer feedback platform not only helps in gathering, tracking, and analyzing survey data but also enables you to take data-driven actions to improve your customer experience. And keeping that in mind, SurveySensum stands out as the best alternative to InMoment.

Along with gathering, tracking, and analyzing survey data, SurveySensum offers many exciting features like seamless integrations, text analysis on open-ended feedback, multiple language surveys, customizable surveys even with the free version, and many more!