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Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback.
It offers built-in dashboards and reports to better understand survey results. It also offers tagging and segmenting of feedback for actionable insights.
But like any other great tool ever made, Delighted also has some drawbacks that hold it back. This includes managing contact lists, tracking customer attributes, having difficulty setting up web surveys, tracking customer attributes, and lacking advanced reporting. As a result of these drawbacks, users look for other alternatives.
So, with this blog, we have mined the top 11 Delighted alternatives 2025 by examining their features, pros, and cons. This will help you choose the right and the best Delighted alternatives.
But first, let’s delve deep into the drawbacks of Delighted.
Why Look For a Delighted Alternative?
Customer reviews offer an honest gateway into a product’s pros, cons, and features. So, we found the following common feedback for Delighted from product review platforms like G2, and Capterra.
1. Contact List
With Delighted managing your contact list can be a bit confusing as there’s not a lot of data and getting more data requires subscribing to a higher subscription tier which is a significant jump.
Here’s a customer review on the limitation of managing the contact list:
2. Unable to Respond to Feedback Directly
The end goal for collecting feedback is to take action. But what happens when that takes time because your customer feedback platform doesn’t provide you the option of responding to customer feedback directly from the tool? The entire process becomes time-consuming.
This is a major drawback of Delighted and here’s a customer review on that:
3. Difficult to Set Automation
With automation, the lengthy process of sending and receiving surveys becomes easy and less time-consuming. And every customer product feedback tool should be equipped to provide a smooth automation process to their users.
Here’s a customer review on how Delighted lacks a smooth and easy automation feature:
4. Lack of Reporting
After gathering the feedback, the next course of action in the process of collecting customer feedback is to derive actionable insights. And for that, your feedback tool should come equipped with powerful dashboards that would make reporting easy.
But Delighted lacks in this area and here’s a customer review on that:
5. Lack of Advanced Customization Options
Customization allows you to tailor surveys to your branding and survey needs and for that, your survey tool should come equipped with advanced customization options without the need to reach the tech team for small changes.
But Delighted lacks in this area and here’s a customer review on that.
All of these drawbacks are the reason behind users looking for an alternative to Delighted. But how can you know which is the correct alternative? Here’s how.
How Did We Evaluate Delighted Alternatives?
Numerous survey tools are accessible in the market, making the task of selecting the perfect tool for your business a challenging endeavor. The same holds true when narrowing down the best Delighted alternative.
We took into account the following essential factors to guide our tool selection.
| Factors | Description |
| Features | The tool should have fundamental functionalities for creating, distributing, and analyzing surveys. |
| Pricing | The tool should be budget-friendly while delivering optimal value for your investment. |
| Customer Reviews | User feedback reflects the thoughts and experiences of previous customers with the survey tool. |
| Free Version and Trials | To check whether the tool provides the chance to evaluate its functionality without any commitment. |
| Pros and Cons | Analyzing the pros and cons offers a glimpse into the tool’s strengths and weaknesses. We assess customer reviews from platforms such as G2, Capterra, and Trustradius to compile a list of each tool’s advantages and disadvantages. |
Quick Overview of Top 11 Delighted Alternatives in 2025
Here is a quick overview of the top 11 Delighted competitors 2025 based on their G2 score, pricing, etc.
| Delighted Alternatives | Best Features | Pricing | G2 Review Score | Free Trial | Free Version |
| SurveySensum |
|
Starting at $99 per year | 4.7 (5) | Yes | Yes |
| SurveyMonkey |
|
$25 per month | 4.4 (5) | Yes | Yes |
| CheckMarket |
|
Starting at $150 per month | NA | Yes | No |
| Nicereply |
|
Starting at $59 per month | 4.5 (5) | Yes | No |
| Qualtrics |
|
Starts at $420/month | 4.4 (5) | Yes | Yes |
| Typeform |
|
Starting at $25 per month | 4.5 (5) | No | Yes |
| SurveySparrow |
|
Starts at $19/month | 4.4 (5) | Yes | No |
| Alchemer Survey |
|
Starting at $55 per month | 4.4 (5) | No | No |
| SurveyLegend |
|
Starts at $15 per month | 4.4 (5) | No | Yes |
| Formstack Forms |
|
Starts at $50 per month | 4.4 (5) | Yes | No |
| Qualaroo |
|
Starts at $69 per month | 4.4 (5) | Yes | No |
11 Best Delighted Alternatives for You
Now that we have a quick overview of the alternative tools, let’s delve deeper into these tools’ best features, pros, and cons.
1. SurveySensum
One of the best Delighted alternatives is SurveySensum! Not only it bridges the gap between Delighted limitations and your survey requirements by providing you with advanced analytical and reporting capabilities, advanced customization options, easy automation set up, seamless contact list management, and replying to respondents in real-time.
SurveySensum is an end-to-end customer experience management tool that helps businesses make their customer feedback actionable. It comes with an easy-to-use and interactive interface that enables any first-time user to get started effortlessly.
The platform believes in supporting its customers throughout the journey which is why they have dedicated CX consultants that will help you decide how to design an effective survey, launch it at the right time for maximum impact, analyze the results to take action-based decisions, and also how to prioritize those actions.
Best Features
- Provides AI-enabled Text and Sentiment Analysis to derive actionable insights from open-ended feedback
- Enables users to set up notification alerts to close the feedback loop in real-time
- Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV
- Question branching and skip logic features allow users to create a more personalized survey experience
- Provides a variety of question types, including MCQ, open-ended, and rating scales
- Users can create surveys in multiple languages
- Users can send surveys via multiple channels like emails, WhatsApp surveys, text, etc.
- Ensures a seamless survey experience on all devices, including smartphones and tablets
- Exceptional Support with 2 hours of SLA on all channels
Pros:
- Ad-hoc surveys on the same platform
- Role-based dashboards
- Cross-tab analysis
- Integrations (along with data import)
- CX consultation
- Industry-specific survey templates
Cons:
- Limited integrations but they will be available soon on the platform.
Customer Review
Pricing:
The prices for this tool start from $99 per year. This tool also comes with a free version with unlimited surveys, users, and questions.
Discover how SurveySensum’s advanced AI tools can automate feedback processes, identify key customer insights, and help you take prioritized action to improve satisfaction and turn feedback into revenue!
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 
2. Qualtrics
Qualtrics is another Delighted alternative that is known for its versatility and robust capabilities in areas such as CX, employee experience, product feedback, market research, and more. Users can design highly customizable surveys, including a wide variety of question types, and distribute them through multiple channels, such as email, web, and mobile apps.
Best Features
- Data visualization is good for keeping track of the descriptives
- It offers various question types and customization options
- Multichannel survey distribution through email, web links, and more
Pros:
- BI Tools Integration
- It can analyze text and sentiments
- Multimedia support in surveys
Cons:
- The free version is limited
- The customer support is not great
- Too many features, which can be overwhelming
Customer Review
Pricing:
The price of the tool starts at $420 per month.
→ Looking for alternatives to Qualtrics that will match your needs and requirements? Then explore the top 15 Qualtrics competitors and alternatives.
3. SurveyMonkey
SurveyMonkey is a customer feedback tool that facilitates the collection of feedback, interpretation of results, and the extraction of actionable insights, all in support of fostering growth and innovation.
It simplifies the process of survey creation, launch, and analysis. SurveyMonkey offers a range of plans and pricing options suitable for organizations of all sizes, including team plans that facilitate smooth collaboration among colleagues.
Best Features
- It offers BI tools integrations
- Provides skip logic feature
- Powerful reporting and analytics
Pros:
- Easy-to-use interface
- Good customer service
- Provides skip logic and branching options
Cons:
- Advanced features are only available in paid plans
- Restrictions on the number of questions and responses in the free plan
- Limited design and branding options in the free plan which makes the themes a little boring
Customer Review
Pricing
The price of the tool starts at $25 per month.
→ Looking for alternatives to SurveyMonkey that will match your needs and requirements? Then explore the top 15 SurveyMonkey competitors and alternatives.
4. CheckMarket
CheckMarket is another Delightful alternative that specializes in online survey and feedback management. It provides tools and features for designing, distributing, and analyzing surveys to gather insights and feedback from various audiences, including customers, employees, and stakeholders.
Best Features
- Easy-to-use
- Great tool for NPS
- Automates a number of processes in order to simplify the execution time of each task
Pros:
- Great customer service
- Very good integration with SPSS / CSV files
- Easy buildable online dashboards
Cons:
- Have to work with complex turnarounds to get to the ideal configuration
- Reporting options are limited
- Filtering options are limited. Can only select one at a time.
Customer Review
Pricing:
Starts at $150 per month.
5. Nicereply
Nicereply allows businesses to send out surveys and measure customer satisfaction scores, often using metrics like NPS, CSAT, and CES. It enables its users to receive real-time feedback on their website’s user experience.
Best Features
- Get real-time feedback on your website’s user experience
- Seamless integration with CRM systems
- Creates customized surveys in terms of branding, visuals, survey questions, rating scales, and metrics
Pros:
- The user interface is intuitive and easy to use
- Easy to set and create surveys
- An effective program to track customer satisfaction metrics
Cons:
- The rating scale is stuck at 1-5 and 10, no option to change that
- Poor customer service
- Limited metrics for comparison
Customer Review
Pricing
Starts at $59.00 per month.
6. Typeform
Typeform is another competitor to Delighted, and it’s an online survey platform recognized for its interactive approach to crafting surveys, questionnaires, and forms. It’s specifically designed to boost user engagement and provides an aesthetically pleasing and conversational format for gathering information.
Best Features
- The ability to incorporate images and videos to make your surveys more captivating
- Support for real-time analytics and reporting
- Immediate access to responses in real-time
Pros:
- Provide comprehensive data analytics and insights
- Beautiful design and customization
- Conditional logic for dynamic forms
Cons:
- Expensive – 100 responses cost $30/month
- Limited conditional logics
- Limited data export options
Customer Review
Pricing
The tool price starts at 25 USD /month.
→ Looking for alternatives to Typeform that will match your needs and requirements? Then explore the top 10 Typeform alternatives and competitors.
Personalize your surveys effortlessly by showing only the most relevant questions based on respondent answers with SurveySensum’s advanced survey logic features!
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
7. SurveySparrow
SurveySparrow is another great Delighted alternative that enables businesses and organizations to create, distribute, and analyze surveys in a user-friendly and engaging manner. It stands out for its conversational survey format, which is designed to improve survey response rates by providing a more interactive and enjoyable experience for respondents.
Best Features
- The onboarding process is smooth and easy
- Advanced features like good reporting features and export formats
- You can personalize surveys based on previous answers
Pros:
- Audio questions which automatically transcribe the participant’s answer as they speak
- Automate surveys for time-saving
- Integration with popular apps
Cons:
- Functionalities of the cheapest pricing tier are limited compared to free, time-limited tier
- The ability to code data within the platform is limited
- No option to get scoring from individual answers
Customer Review
Pricing:
The tool price starts at 19 USD /month.
→ Looking for alternatives to SurveySparrow that will match your needs and requirements? Then explore the top 9 SurveySparrow alternatives and competitors.
8. Alchemer Survey
Alchemer is an online survey and data collection platform that helps businesses to create, distribute, and analyze surveys and feedback forms. It offers flexibility, customization options, and robust reporting capabilities to meet diverse survey and data collection needs.
Best Features
- Offers a user-friendly interface for creating surveys with various question types, including multiple-choice, open-ended, Likert scale, and more
- Surveys can be distributed through multiple channels, including email, web links, social media, and embedded on websites
- Offers extensive customization options
Pros:
- Multi-channel survey distribution
- The signup process for SurveySparrow was really smooth and seamless
- Robust data analysis capabilities
Cons:
- Conditional logic and advanced reporting features are not advanced enough
- Field labels are not intuitive
- Comes with a learning curve
Customer Review
Pricing
The plans for this tool start from $55 per month.
9. SurveyLegend
One of the Delighted competitors, SurveyLegend is an online survey and questionnaire platform that allows individuals and organizations to create, distribute, and analyze surveys and feedback forms.
Best Features
- Offers an intuitive drag-and-drop interface for easy survey creation
- Surveys created with SurveyLegend are optimized for mobile devices
- Users can access real-time analytics and reporting to monitor survey responses
Pros:
- Supports the creation of surveys in multiple languages
- Offers an intuitive drag-and-drop interface
- Multimedia Support
Cons:
- Lacks some customization features such as the presence of YES/NO sticker in surveys
- Limited features in the free plan
- Cannot download the results with the free version
Customer Review
Formstack is a cloud-based AI survey platform designed to simplify the entire survey process for businesses, from data collection to management and workflow optimization. With its user-friendly, no-code interface, it allows users to create online forms, surveys, and documents effortlessly.
Best Features
- Offers conditional logic that ensures you are gathering the information needed and respondents are answering questions that are relevant to their experience
- Customer support is responsive
- The drag-and-drop feature allows you to create a new form in minutes
Pros:
- Salesforce integration
- HIPAA compliance
Cons:
- Difficult to navigate the user interface
- Advanced features often require higher-tier plans
Customer Review
Pricing
The plans for this tool start from $50 per month.
→ Looking for alternatives to Formstack that will match your needs and requirements? Then explore the top 15 Formstack alternatives and competitors.
11. Qualaroo
Qualaroo is a customer feedback and survey tool that enables you to create and deploy targeted, real-time surveys on websites, mobile apps, and other digital platforms. Known for its “Nudge” technology, Qualaroo delivers unobtrusive surveys that blend seamlessly into the user experience.
Best Features
- Advanced white labeling and targeting
- Personalize surveys according to brand requirements
- Provides advanced targeting features
Pros:
- In-app surveys
- AI-enabled text and sentiment analysis
- Skip and branching logic
Cons:
- Respondents cannot add media to their responses
- No industry-specific survey templates
Customer Review
Pricing
The plans for this tool start from $69 per month.
→ Looking for alternatives to Qualaroo that will match your needs and requirements? Then explore the top 7 Qualaroo competitors and alternatives.
Choose the Right Delighted Alternative
Customer feedback is an integral part of a business that wants to improve and enhance its customer experience. And for that, customers require an effective and efficient feedback management tool that enables them to gather, track, analyze, and resolve customer issues in real time.
So, with this blog, we have answered your queries regarding Delighted alternatives and have provided you with a list of the 11 best alternatives to Delighted that will help you manage your feedback more effectively and convert it into actionable insights.
Out of the 11 alternatives, SurveySensum stands out as the best. It provides users with a budget-friendly solution and a free version with unlimited surveys. It tracks and analyzes thousands of data – enabling users to close the feedback loop in real-time.
FAQs of Delighted Alternatives
1. What is Delighted, and why look for alternatives?
Delighted is a customer feedback and survey platform designed to collect, analyze, and act on customer insights. Businesses might look for alternatives due to reasons such as limited customization, lack of advanced reporting, customization, or the need for enhanced automation capabilities.
2. Are there free alternatives to Delighted?
Yes, Google Form is a free alternative to Delighted. However, the tool’s limitations include a lack of advanced features like reporting, analysis, dashboarding, etc. These limitations restrict you from going beyond gathering survey data and extracting actionable insights.
3. Can Delighted alternatives integrate with my CRM or other software?
Many Delighted alternatives, like SurveySensum, offer seamless integration with popular CRM systems like Salesforce, HubSpot, or Zoho, as well as other tools like Slack, Intercom, and Zapier. When choosing an alternative, check for compatibility with your existing tech stack to ensure smooth data flow and automation between platforms.
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Contents
1.
SurveySensum
2.
Qualtrics
3.
SurveyMonkey
4.
CheckMarket
5.
Nicereply
6.
Typeform
9.
SurveyLegend
10.
Formstack
11.
Qualaroo
