Are you running into roadblocks with Confirmit’s complexity or its high costs? Perhaps you’re seeking more agile and customizable options that align with your budget and needs. 

If you nodded yes, exploring Confirmit alternatives might be the right move for you.

While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations.

Therefore, we’ve looked into the most robust solutions compared to Confirmit, more flexible, affordable, and robust enough to take over your customer experience strategy. So, let’s get to Confirmit alternatives.

Why Look for Confirmit Alternatives?

Let’s examine a few common pain points with Confirmit and understand why alternatives might be a better fit:

• Complex Interface: Although powerful, Confirmit’s interface can be extremely convoluted for users looking for slightly more straightforward and reliable alternatives. For businesses wanting faster implementation, alternatives with user-friendly dashboards might be preferable.

Source – Gartner, Confirmit Review, Aug 28, 2024

• High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality.

Source – Gartner, Confirmit (Now Forsta) Review, Aug 26, 2024

• Limited DIY Customizatione: Just like other platforms, the customization options are quite few with Confirmit. You may find it difficult to customize the surveys or feedback tools how you want them. 
• Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. Moreover, the value it delivers doesn’t justify its cost, making it viewed as cost-prohibitive.

Source – Gartner, Confirmit Review, Aug 27, 2024

• Restrictive Flexibility and Usability: Confirmit struggles with capacity issues in its dashboards, making them less efficient for larger datasets. Its reporting features lack the versatility to meet diverse needs, and the platform’s interface can feel unresponsive and unintuitive. Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility.

Source: Gartner, Confirmit (Now Forsta) Review, Aug 17, 2024

Source: Gartner, Confirmit Review, Sep 06, 2024

Source: Gartner, Confirmit Review, Aug 27, 2024

You may be looking for a more flexible, less expensive, and simpler-to-navigate tool than Confirmit, so let’s go over the top Confirmit alternatives!

Top 7 Confirmit Alternatives

If you’re looking to pick the best feedback tool for your company, you have to understand how different platforms differ. Get up close and personal with the top 7 Confirmit alternatives, with key features that can impact your customer experience strategy.

1. SurveySensum

SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback. 

From basic features like industry-specific survey templates and intuitive survey builder to advanced features like text and sentiment analysis, advanced reporting capabilities, real-time feedback management, etc – the tool’s got it all!

Unlike typical Confirmit alternative tools, SurveySensum offers free CX consultation and implementation support. These CX consultants help you with everything, from designing effective surveys to figuring out what the results mean and how to use them to improve your business.  They even connect your actions to specific goals, so you know you’re on the right track.

Best Features:

• AI text and sentiment analysis
• 100+ languages
• Real-time ticketing system for closed-loop mechanism
• Customizable analytics dashboards
• DIY capabilities for survey creation
• Journey-based surveys
• Role-based survey dashboards
• Powerful integration capabilities
• Unique survey links

Pricing: 

SurveySensum offers two pricing tiers: a Free plan and an Enterprise plan. 

The Free plan allows for up to 25 responses, includes 500 emails, and offers unlimited surveys, users, and questions. 

On the other hand, the Enterprise plan is designed for organizations seeking comprehensive support and includes CX consulting, a dedicated CX manager, priority assistance, unlimited training sessions, and full implementation services. 

For specific pricing details, please reach out directly.

Gather Feedback That Works for Your Bottom Line with SurveySensum

2. Qualtrics CoreXM

Another Confimit alternative is Qualtrics. It is a leader in customer experience and feedback management, trusted by businesses across every industry. What makes Qualtrics stand out is how it helps you not just collect data, but really understand it. With its versatile features, you can capture, process, and respond to customer feedback in ways that matter to your business. Plus, with its easy-to-use drag-and-drop design, creating personalized surveys that drive valuable insights is a piece of cake.

Best Features:

• Extensive survey customization options
• 100+ question types, mobile/offline support
• Predictive insights and churn analysis
• Drag-and-drop survey creation

Pricing: 

Contact Qualtrics CoreXM for specific pricing details tailored to your organization’s needs.

3. SurveyOL

Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses. Isn’t it amazing to have no boundaries when it comes to collecting the data you need?

Built specifically for small to medium-sized businesses, SurveyOL combines affordability with a user-friendly interface, making it easy for anyone to use. Whether you’re just starting out or scaling up, the tool adapts to your needs with both free and subscription-based plans.

Best Features:

• AI sentiment analysis and ChatGPT integration
• 200+ free professional survey templates
• Mobile-friendly design for on-the-go access
• Customizable branding options for surveys

Pricing: 

SurveyOL offers several pricing plans: 

• Free plan
• Basic plan at $19 per month or $129 annually
• Pro plan at $29 per month or $179 annually
• Enterprise plan at $79 per month or $479 annually

 4. SurveyMonkey

Another power-packed Confimit alternative is SurveyMonkey. It’s one of the most trusted platforms across business, marketing, and education—why? Because it provides a seamless experience while allowing you to dive deep into the data you need. Additional features like payment collection and custom URLs make your surveys versatile and professional.

With SurveyMonkey, you get access to a wide range of customization options, sentiment analysis, multiple survey templates, and smart survey logic that lets you target the right feedback from the right people. Although some key features are locked behind higher-tier plans, SurveyMonkey’s functionality and reliability make it an ideal choice for professional surveys. It’s a tool designed to help you unlock data that drives decisions, so why not take advantage of it? 

Best Features:

• 400+ templates and expert-built options
• 25+ question types for tailored responses
• Integrates well with other platforms for seamless data flow
• Create multi-lingual surveys with ease

Pricing: 

SurveyMonkey offers various pricing options, including: 

• $25 per month plan for basic features 
• $75 per month plan that unlocks additional capabilities

How Quickly Can You Turn Customer Feedback into Business Growth? With SurveySensum’s Instant Analytics and Customizable Surveys, You Can Do It Faster Than Ever

5. IdSurvey

Another impressive Confimit alternative is IdSurvey. It is an easy-to-use survey software that allows you to manage surveys across all possible modes of delivery: telephone (CATI), online (CAWI), offline (CAPI), or a mixed approach. The ability to manage surveys through so many different modes of delivery is a game-changer, don’t you think? It adapts to your needs, making it easy to reach your audience no matter where they are. With it, you can easily design complex surveys with drag-and-drop functionality, get real-time results, and leverage robust data export options.

What’s even better? IdSurvey is simple to use, requiring only a web browser to get started, and it is available on the cloud and on-premise. It is popular among market research agencies, universities, and government institutions because of its versatility; it offers robust data collection, monitoring, and analysis tools in a single interface.

Best Features:

• Multi-mode integration: CAWI, CATI, CAPI in a survey
• Flexible, logic-based design of questionnaire using IdCode
• Easy data export to several format (.sav, .xlsx, .csv)
• Offline data collection
• 50+ question types, like radio buttons, checkboxes, and input fields

Pricing: 

Reach out to the IdSurvey team for personalized pricing and tailored quotes & demonstrations.

6. CustomerGauge

Another noteworthy Confimit alternative is CustomerGauge. It is a robust customer experience solution aimed at helping businesses make sense of NPS, predict churn rates, and get customer feedback. With CustomerGauge, launching surveys in campaigns is a breeze, allowing you to track retention metrics against your targets and see how your efforts are paying off. Plus, it generates comprehensive customer lifecycle reports, so you can easily track the entire journey from start to finish.

Best Features:

• Analyze and predict churn rates to improve retention strategies
• Sentiment analysis for informed decision-making
• Centralized dashboard for comprehensive customer profiles and engagement metrics
• Seamlessly connect with platforms like Salesforce, HubSpot, and Zendesk

Pricing: 

Contact CustomerGauge’s team for pricing information, and there is no free version or trial available.

7. Typeform

Another Confimit alternative is Typeform. It is a form and survey creation online tool that makes the user engagement experience as visually engaging and interactive as possible. Have you found yourself thinking how you can make surveys feel more like a conversation? Typeform’s unique “Conversation” format asks one question at a time, which not only increases response rates but also boosts user engagement, sounds like a win-win, right? Additionally, you can personalize forms dynamically with follow-up questions based on individual responses.

Users can customize surveys tailored to their branding needs with extensive options. Moreover, Typeform integrates with many third-party applications that can be used to collect data and automate your workflow. 

Best Features:

• Drag-and-drop builder to create forms and surveys
• Add images, videos, and GIFs to surveys
• Surveys automatically optimized for mobile devices
• Use advanced logic features to create personalized survey paths

Pricing: 

Typeform offers four plans: Basic for $25/month, Plus for $50/month, Business for $83/month, and Enterprise, which requires a quote.

Choosing the Right Confirmit Alternative: Which Tool Aligns with Your Goals?

If you are looking for a Confirmit alternative, you need a platform that can change the way your business obtains feedback from customers, improving how you understand customer sentiment and behavior. Also, consider the scale and scope of your surveys: do you need robust enterprise features or something simpler for smaller projects? Look at how well the tool adapts to your workflow, including its customization options, reporting features, and support for multiple channels. 

In the vast landscape of customer feedback, SurveySensum stands tall like a robust oak tree, deeply rooted in the soil of real-time insights and analytics. Its advanced features, such as real-time sentiment analysis and automated feedback tagging, ensure your team can swiftly respond to customer needs, driving product adoption and loyalty. Ready to harness the power of instant feedback for sky-high growth?