11 Best AskNicely Alternatives & Competitors in 2025

Is AskNicely limiting your survey campaigns? 

Are you looking for better AskNicely alternatives that match your needs and requirements better? 

Then you are at the right place!

Below you will find the top 11 AskNicely alternatives to choose from with well-researched pros and cons, customer reviews, and best features for you to gain a better understanding.

What is AskNicely?

AskNicely is a customer feedback tool that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages.

However, despite its effectiveness, AskNicely has some drawbacks to consider. Its pricing model does not align with the budgets of smaller businesses. Additionally, new users often face a learning curve while navigating its features. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings.

Before diving in, let’s understand the reason behind customers looking for AskNicely alternatives. 

Why Look for AskNicely alternatives?

Exploring alternatives to AskNicely is crucial, as it allows you to address concerns such as poor customer support, limited customization options, and restricted integrations. Let’s delve into these issues in more detail.

1. Limited Integration 

AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization. Here’s one of the customer reviews talking about it on the G2 platform.

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2. Unsatisfactory Customer Support 

Users have reported instances of subpar customer support from AskNicely, which is frustrating when seeking assistance or troubleshooting issues. Here’s a customer review out of many explaining this tool’s unsatisfactory customer support on the G2 platform.

Source

3. Limited Customization 

Some businesses find that AskNicely’s customization options are limited, making it challenging to tailor surveys and dashboards to their specific branding and needs. Here’s a customer review out of many explaining this tool’s limited customization available on the G2 platform.

Source 

4. Expensive 

While AskNicely is undoubtedly effective, its pricing model does not align with the budgets of smaller businesses or organizations with limited resources. The cost of using AskNicely is relatively high, and for some, it does not offer the best value for their specific financial situation.

Here’s a customer review out of many explaining this tool’s costly price available on the Capterra platform. 

Source 

5. Limited Reporting Capabilities

Users have limited reporting capabilities. You cannot get an analytical report that gives you a list of issues and areas of improvement that need to be addressed on priority. This restricts your ability to make data-driven and prioritized decisions that will impact your bottom line.

These five limitations are not the only ones, there are more. Such as the tool:

• Does not have a user-friendly interface
• Have a steep learning curve for new customers
• Lacks NPS or database hot alerts  
• Have limited analytics 
• Lack of custom filter options

Now that you know why you should look for alternatives, let’s find out what factors we have looked at while curating the list of 11 best tools that are AskNicely competitors. 

How Did We Evaluate AskNicely Alternatives?

So, here’s how I evaluated the 11 AskNicely alternatives listed below. The tools are evaluated on important aspects such as ease of use, customization, reporting capabilities, etc to help you make informed decisions about which alternative best suits your needs. 

The evaluation typically involves:

1. Scalability: The first step in my evaluation process is to understand if the tool is flexible enough to match a business’s growing customer base. The tool should be able to handle the amount of surveys you intend to send.  
2. Ease of Use: Your survey tool shouldn’t feel like walking through the Amazon forest, right? So, I evaluated each tool based on its ease of use and intuitiveness and how quickly anyone can implement and adapt the tool into their existing workflow.
3. Analytical Capabilities: The next evaluating factor for me is a no-brainer. Gathering feedback is truly impactful when you take action on it and for that, you need robust and AI-driven analytics capabilities to derive actionable insights from the feedback. The tool should automate the task of extracting insights, increasing your productivity.
4. Reporting Capabilities: After extracting insights, the next step is to understand the extracted insights and take prioritized action. And for that, the tool you choose should provide you with easy-to-understand and analytical reports with improvements of most to least priority, enabling you to take prioritized action.
5. Integration Capabilities: Instead of making it messy, the alternative tool should make things easy for you, right? This is why I evaluated how well each alternative can integrate with your existing software systems and tools as seamless integration is crucial for efficient data flow.
6. Pricing Structure: Pricing is an important aspect of choosing any type of tool which is why I have provided a detailed comparison of all tools based on their pricing models. 
7. Customer Support: When it comes to using any type of product, we all need a little help along the way, but is the help easy to get or do you need to jump too many hoops to get it? This is why I assessed the quality and responsiveness of customer support provided by each alternative. 

By conducting such evaluations, you can identify the most suitable alternative that aligns with your specific requirements and goals, ultimately ensuring you make the right choice for your feedback and survey management needs. 

Comparison Table of the Best AskNicely Alternatives in 2025

Now without further ado let’s have a glance at the table here enclosing the 11 best alternatives.

11 Best AskNicely Alternatives and Competitors of 2025

Now that you’ve gone through the list of the top 11 competitors and alternatives of AskNicely. Let’s dive deep into each tool exploring their best features, benefits, limitations, customer reviews, and their respective price.

1. SurveySensum

As we delve into AskNicely alternatives, SurveySensum emerges as a top survey-creating tool that redefines how businesses collect and utilize feedback to increase customer satisfaction. It excels in several key areas, including seamless integration capabilities, round-the-clock customer support with an impressive 98% retention rate, transparent pricing, and limitless survey customization options. 

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree employee feedback, onboarding surveys, NPS in B2B, or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs. Not just that, there are many more benefits that this tool offers and you can leverage.

Best Features 

• SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., simplifying the incorporation of feedback into existing workflows.
• It offers an easy-to-use interface for creating and managing surveys effortlessly.
• The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction.
• It offers instant hot alerts on negative feedback aka detractors, allowing you to quickly respond to customer concerns.
• It offers robust analytics capabilities, via advanced text analytics software, to uncover valuable insights from customer qualitative feedback. 
• Offer CX experts to assist you in survey design, data analysis, and best practices implementation.
• It prioritizes data security, ensuring the confidentiality and integrity of feedback data.

Customer Review

Source 

Pricing

You just have to pay for the number of responses you want and its basic plan starts at $99/month. A free version and free trial are available with 25 survey responses. website integrations, unlimited surveys, unlimited users, unlimited touchpoints, and unlimited questions.

Create and launch different types of surveys like customer, product, employee, and market research surveys via multiple channels with SurveySensum. Also, establish an omnichannel customer feedback collection by gathering feedback via multiple channels!

2. Qualtrics

Another AskNicely alternative is Qualtrics, a leading customer experience management platform that empowers organizations to collect, analyze, and take action on feedback from customers, employees, and other stakeholders. With its versatile survey and feedback collection capabilities, it facilitates data-driven decision-making to enhance customer experiences, improve employee engagement, and drive organizational success.

Best Features 

• Qualtrics covers a wide range of experience management areas, offering a holistic approach to improving interactions.
• It offers robust analytics and reporting features, including sentiment analysis and text analytics, to help users gain deeper insights from survey data.
• It integrates with other software systems, facilitating the connection of feedback data with existing tools.

Customer Review 

Source

Pricing

Contact their team for the information.

3. Delighted

Delighted is the third alternative to AskNicely. It is a customer feedback tool that lets organizations effortlessly gather, assess, and take action based on valuable customer feedback. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth.

Best Features

• Users benefit from real-time data analytics, allowing them to address customer feedback promptly. 
• Delighted seamlessly integrates with popular CRM and business tools, streamlining data management.
• Delighted focus on NPS surveys, making it a standout choice for assessing customer loyalty.

Customer Review

Source

Pricing 

The basic plan of this tool begins at $17 per month.

4. Birdeye

Birdeye is a powerful platform that helps businesses improve their online reputation and customer service. It achieves this by collecting and managing customer feedback, monitoring online reviews, and automating various customer engagement tasks. 

Best Features

• Offers real-time review tracking from different platforms, enabling quick responses to customer feedback.
• Customizable surveys and feedback forms help gather insights for enhancing products and services.
• Businesses can compare their online reputation with competitors, facilitating data-driven improvements.

Customer Review 

Source 

Pricing 

Contact their team for price information.

5. Medallia

Medallia is a leading customer experience management platform that helps businesses optimize their customer interactions and gather valuable feedback. With a suite of robust tools, Medallia allows organizations to analyze survey data, drive improvements, and enhance overall satisfaction. 

Best Features

• Medallia offers versatile feedback collection mechanisms, including surveys and feedback forms, enabling businesses to capture insights across various touchpoints.
• It employs advanced sentiment analysis algorithms to gauge customer emotions, providing businesses with deeper insights into customer satisfaction levels.
• Its real-time reporting and dashboards offer instant access to critical customer data, allowing businesses to make informed decisions promptly.

Customer Review 

Source 

Pricing 

Contact their team for cost details.

Analyze open-ended feedback with advanced and AI-enabled text and sentiment analysis to identify recurring themes, customer pain points, and issues to take prioritized action that will impact your bottom line!

6. SurveyMonkey

SurveyMonkey is the penultimate alternative to AskNicely, an online survey platform that allows users to create surveys and questionnaires hassle-free. It is widely used by businesses, organizations, and individuals for collecting feedback, conducting market research, and making data-driven decisions.

Best Features 

• Offers a wide range of expert-designed survey templates for various industries and use cases
• SurveyMonkey Genius is an AI-powered feature that provides personalized survey recommendations to optimize your survey questions
• Its mobile app allows you to create, distribute, and analyze surveys on the go.

Customer Review

Source 

Pricing

The price of the tool starts at $25 per month.

7. Nicereply

Nicereply is a leading platform designed to help businesses enhance their customer satisfaction and feedback management. With a suite of innovative tools, Nicereply empowers organizations to measure customer interactions, collect feedback, and analyze data to drive improvements. 

Best Features

• The platform simplifies NPS survey measurement, enabling businesses to assess customer loyalty and identify areas for growth.
• Its real-time reporting and analytics dashboards provide instant access to customer feedback data, facilitating timely decision-making.
• Nicereply seamlessly integrates with popular CRM and helpdesk software, streamlining the incorporation of customer feedback into existing workflows.

Customer Review 

Source

Pricing 

The basic plan of this tool starts at $59 per month. 

8. InMoment

InMoment is yet another alternative to AskNicely that enables users to collect and integrate customer experience data to uncover insights that enable data-driven decisions and drive business growth. 

Best Features

• InMoment comes with an intuitive and easy-to-use interface best suited for beginners.
• The tool comes with advanced analytical capabilities like automated feedback analysis of open-ended feedback.
• It unifies customer, employee, and market experience data for a holistic view, enabling data-driven decisions.

Customer Review

Source

Pricing

Contact InMoment for detailed pricing

9. GetFeedback

GetFeedback is a customer experience management tool that is purpose-built for Salesforce integration with other website integrations. This tool also offers a variety of tools for measuring different CX metrics, including NPS, CSAT, etc.

Best Features

• The tool offers a robust design interface that makes it incredibly easy to design simple and effective feedback surveys.
• It has a native connector to integrate it into Salesforce which is easy to set up.
• The tools also have different question types, branching logic, survey triggers, etc.

Customer Review

Source

Pricing

Starting from $50/month

10. SurveySparrow

SurveySparrow is a popular survey tool and a great alternative to AskNicely that is suitable for businesses of all sizes looking to optimize their feedback process, and track, and measure important CX metrics like NPS, CSAT, CES, etc.

Best Features

• The tool allows users to categorize customers into different groups which makes it easy to follow up with them more effectively.
• Users can schedule surveys ahead of time, boosting productivity.

Customer Review

Pricing

Starting from $19/month

11. Retently

Retently helps businesses improve their customer experience and product development by better understanding their customers and taking feedback-based and data-driven action. It caters to various industries like SaaS, e-commerce, finance, etc. 

Best Features

• With this tool, users can easily create, launch, and gather surveys via multiple channels like SMS, in-app, email, etc.
• Users can segment customers based on their behavior, demographics, and other criteria to personalize their survey campaigns.
• The tool allows users to set up automated follow-ups based on customer responses.

Customer Review

Source

Pricing

Starting from $25/month 

Choosing the Right AskNicely Alternative

While exploring these top AskNicely alternatives, it becomes evident that each solution brings its unique strengths and capabilities to the table. So, which one would you choose for your business? 

Though AskNicely itself offers robust feedback management, exploring other options can open up a world of possibilities. For example, SurveySensum stands out with its multi-channel feedback collection to advanced sentiment analysis, offering various features to enhance customer experience and satisfaction across all channels.

To choose the right tool for your business, get in touch with our CX expert by requesting a demo here. But make sure you know your organization’s goals and customer service objectives, ensuring the survey tool is a tailored fit for your unique requirements.